IT Operations Engineer (Remote)

 

About Emplifi

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi is a partner to the major social media networks and digital platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. For more information, visit www.emplifi.io.

What You’ll Do Here:

• Monitoring and maintaining IT systems and services all around the world (11 offices)
• Cooperation on developing department policies
• Vendor management where appropriate
• Automating and innovating internal processes
• Managing and maintaining company HW and SW tools, management of company technical equipment, keeping records, arranging maintenance
• Training employees
• Resolving help desk escalations (MacOS, Windows)
• Solving everyday users’ and technical issues within the offices
• Creating technical documentation and other non-technical manuals
• Onboarding and offboarding employees

What You'll Bring to Us:

• Very good overview and interest in the IT field, including audio/video
• 3-5 years of similar experience
• Located in western North America (strongly preferred)
• Advanced knowledge of OS Windows and Mac OS; knowledge of Linux/Unix is an advantage
• Knowledge of networking, VOIP and security
• Experience with everyday communication with clients (internal/external) and their support
• Good time management, ability to meet deadlines and to finish assigned projects, analytical thinking and patience, proactive and positive approach
• Understanding of business structures
• Good troubleshooting skills
• Understanding of system interconnection
• Awareness  of security & regulatory concepts
• Knowledge of SSO products and implementation
• Good knowledge of the Microsoft and Google productivity Suite. 

What we Offer:

• International, fast paced and rapidly growing environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Benefits package including Medical, Dental, Vision & Life Coverage Options
• Flexible Working Hours
• Unlimited PTO
• 12 paid Holidays
• 2 Paid Community Service Days
• Company paid STD and LTD
• 401K
• Monthly Home Office Stipend
• 1 week Paid Parental Leave
• Educational Reimbursement Opportunities
• Referral Bonus Program
• Access to an Employee Assistance Program (EAP)
• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
• Premium subscription to Calm wellness program
• There’s more as well! Speak with us to find out all the details!