Finance & Operations

Group Controller

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi is a partner to the major social media networks and digital platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. For more information, visit


About the Finance Team 

An integral part of the team. We know our numbers but work with an open mind. Challenges motivate us. We've all got a lot in common, and we share the same mission: precision, teamwork, professionalism.


Job Summary

The Group Controller provides leadership and coordination of Emplifi financial and accounting, reporting, treasury, financial integration and insurance aspects, ensuring company accounting procedures conform to US generally accepted accounting principles (“GAAP”). The Controller maximizes return on financial assets by establishing financial policies, procedures, controls, and reporting systems.The Controller will be based in North America while supervising global operations of multiple international subsidiaries.  


What You’ll Do Here

  • Work in close partnership with CFO, CEO, senior management, blue-chip private equity investors and lender stakeholders
  • Guide financial decisions by establishing, monitoring, and enforcing policies and procedures
  • Oversee financial management of domestic and international operations, including controls, policies, systems and procedures 
  • Coordinate audited consolidated financial statements under US GAAP and local statutory audits
  • Responsible for US and international taxation aspects, including compliance, strategy and transfer pricing
  • Manage treasury, cash forecasting and debt management aspects
  • Deliver accurate monthly and quarterly financial reporting, within appropriate and often tight timelines and deadlines
  • Work with the FP&A group to analyze, summarize and report monthly operating results against budget, as well as financial trends 
  • Ensure that an effective internal control environment is in place and that the Group is in compliance with GAAP and applicable federal, state, and local regulatory laws and rules for financial and tax reporting   
  • Play a key role in M&A activities of the company, including due diligence, planning and timely execution of financial integration aspects 
  • Design, establish, and maintain an organizational structure and staffing to effectively accomplish the department’s goals and objectives
  • Motivate financial staff  by coaching, counseling, and guiding employees; planning, monitoring, and appraising job results
  • Establish and implement short-and long-range departmental goals, objectives, policies, and operating procedures
  • Establish and maintain strong relationships with senior executives to identify their needs and seek a full range of business solutions
  • Complete required reports, records, and related documents accurately and promptly
  • Stay informed of developments in the financial field and of company markets affecting company operations
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Complete special projects as assigned

What You’ll Bring to Us

Professional Expectations:

  • Passion for ‘right the first time’ principles, as well as consistency and integrity
  • Professional and positive attitude
  • Honest and respectful communication
  • Proactive, resourceful, and forthright manner
  • Drive to continually learn and develop yourself professionally
  • Capacity to build strong and lasting relationships with internal and external customers, senior management, investors and lenders

Position Requirements:

This is a highly responsible and visible position within our organization. It requires a combination of:

  • Critical skills: Managing processes, financial software, developing standards, audit, accounting, corporate finance, tracking budget expenses, financial skills, analysis skills, and performance management.
  • Masters degree in Finance or Accounting; CPA required
  • Ten years of experience in a lead position, managing a financial function in a SaaS technology company with over $100m of Annual Recurring Revenue
  • Knowledge of finance, accounting, budgeting and cost control principles including US Generally Accepted Accounting Principles
  • Previous experience within a Private Equity-owned business environment
  • Proven experience in working in an international, complex and fast moving environment
  • Competent with multi-company and multi-currency accounting
  • Proven management experience and leadership abilities. Ability to motivate, develop, and coach financial staff, as well as provide leadership and financial direction to the organization
  • Competent with automated financial data and preparation of financial reports, statements, and projections
  • Working knowledge of short and long term budgeting and forecasting, rolling budgets, and product-line profitability analysis. 
  • Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects 
  • Strong problem solving and creative skills and the ability to exercise strong judgment and make decisions based on accurate and timely analyses
  • High level of integrity and dependability with a strong sense of urgency and results-orientation
  • Composed and calm under pressure
  • Able to prioritize activities based on circumstances, and communicate issues, resolution, and action with clarity
  • Approximately 5% travel; International travel is possible

What We Offer 

  • International, fast paced and rapidly growing environment
  • Chance to work with the world’s biggest brands as the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility 
  • Opportunity for professional growth and development 
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • Competitive compensation package
  • Benefits package including Medical, Dental, Vision & Life Coverage Options
  • Flexible Working Hours
  • Unlimited PTO 
  • 12 paid Holidays 
  • 2 Paid Community Service Days
  • Company paid STD and LTD
  • 401K
  • Referral Bonus Program
  • Access to an Employee Assistance Program (EAP)
  • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
  • Premium subscription to Calm wellness program 
  • There’s more as well! Speak with us to find out all the details!


Group Controller
Finance & Operations
Employment Type:
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