Regional Agency Manager - North America

About Emplifi

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi is a partner to the major social media networks and digital platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. For more information, visit

Job Summary

The Regional Agency (Partner) Manager will spearhead the recruitment and management of strategic agency partners in the region. You will develop comprehensive regional strategies aligned with the company’s objectives and secure long-term partnerships through complex negotiations. In addition, you will be responsible for revenue growth and customer retention by fostering strong relationships and delivering mutually beneficial solutions.

The ideal candidate will be located within NJ/NY/CT area.

Key Responsibilities


  • Develop and implement a comprehensive agency strategy for the assigned region, in line with the company's overall business objectives.
  • Support the Account Executive and Customer Success Manager in building beneficial relationships with agencies in the region and assist the sales organization to further develop pipeline and facilitate deal progress 
  • Actively seek, identify, and prioritize new opportunities with potential agency partners.
  • Negotiate and execute complex, long-term contracts that are mutually beneficial to both the company and the agencies.
  • Work cross-functionally with Product, Engineering, Marketing, and Legal & Compliance teams to offer tailored solutions for partners.
  • Maintain strategic relationships, employing a diplomatic approach to negotiations and utilizing strong project management skills.
  • Leverage business strategy, market development insights, and analytical skills to drive results.
  • Monitor and evaluate key performance indicators such as partner sales, customer retention, and satisfaction.
  • Participate in strategy and planning activity design to grow revenue through our agencies and partners
  • Sponsor enablement activity to educate partners on Emplifi’s offerings. 



  • Minimum of 5-7 years of experience in agency management, business development, or channel sales, preferably in the technology or SaaS industries.
  • Referenceable track record of cultivating successful relationships that lead to revenue growth.
  • Deep understanding of the competitive landscape in enterprise and consumer technology relevant to digital marketing, social commerce, and customer service.
  • Exceptional negotiation skills and proven ability to execute complex agreements.
  • Strong communication and relationship-building skills.
  • Experience with financial and data modeling.
  • Willingness to travel regionally as needed.
  • Knowledge of digital marketing, social media, and customer experience industries is a strong plus.
  • Key interpersonal traits: motivation, creativity, adaptability, unquestionable ethics & integrity, and a willingness to take calculated risks.

What We Offer:

  • International, fast paced and rapidly growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • Benefits package including Medical, Dental, Vision & Life Coverage Options
  • Flexible Working Hours
  • Unlimited PTO
  • 12 paid Holidays
  • 2 Paid Community Service Days
  • Company paid STD and LTD
  • 401K
  • Monthly Home Office Stipend
  • Parental Leave Benefits
  • Educational Reimbursement Opportunities
  • Referral Bonus Program
  • Access to an Employee Assistance Program (EAP)
  • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
  • There’s more as well! Speak with us to find out all the details!


Regional Agency Manager - North America
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