Senior Analyst, Sales Ops

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi is a partner to the major social media networks and digital platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. For more information, visit


About the Sales Team 

Emplifi’s sales team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. Brand relationships are key to our business but we also work with hundreds of agency and media partners. Our aim is always the same - empower marketers to achieve more, no matter where they are or what industry they’re in.

As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.


Job Summary

Are you a meticulous analyst with a knack for enhancing sales processes and supporting leadership initiatives? We're in search of a Senior Analyst in Sales Operations who is passionate about aiding our Chief Revenue Officer (CRO) and Vice President of Global Sales Operations in driving revenue growth and operational efficiency. In this pivotal role, you'll play a crucial part in optimizing sales processes, generating actionable insights from data analysis, and providing invaluable support to various sales initiatives. If you're eager to contribute to our sales operations team's success and help shape our organization's future, we invite you to join us.

Location: North America - Remote

What You’ll Do Here

Data Analysis and Reporting

  • Dive deep into sales data to uncover trends, opportunities, and areas for improvement, providing meaningful insights to guide decision-making for our CRO and VP.
  • Work collaboratively with the corporate data analytics and reporting teams to Craft regular reports and dynamic dashboards that offer clear visibility into sales performance, pipeline health, and forecast accuracy, empowering leadership with actionable information.

Sales Process Enhancement

  • Collaborate closely with our VP of Sales Operations to fine-tune sales processes and workflows, focusing on efficiency gains and seamless integration across systems.
  • Implement process improvements that streamline operations, easing the workload for our CRO and sales teams while boosting overall productivity.

Forecasting and Pipeline Management Assistance

  • Support our VP of Sales Operations in managing the sales forecasting process, offering insights gleaned from pipeline data analysis to improve forecast accuracy.
  • Keep a vigilant eye on pipeline health, promptly flagging any potential risks or issues to ensure our CRO and VP have the information they need to make informed decisions.

Ad Hoc Analysis and Project Support

  • Stand ready to tackle ad hoc analysis and special projects as requested by our VP of Sales Operations, delivering insights and recommendations that support their strategic vision and goals.
  • Bring your analytical prowess and proactive mindset to the table, helping to drive sales operations optimization and process improvement initiatives forward.


What You’ll Bring to Us

  • Bachelor's degree in business, finance, or a related field.
  • 4+ years of experience in sales operations for a software company
  • Proficiency in Microsoft Excel and experience with CRM systems (e.g., Salesforce).
  • Exceptional communication and interpersonal skills, with a collaborative spirit that fosters teamwork and partnership.
  • Detail-oriented with strong organizational skills and the ability to juggle multiple priorities with ease.

What We Offer

  • International, fast paced and rapidly growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • Benefits package including Medical, Dental, Vision & Life Coverage Options
  • Flexible Working Hours
  • Unlimited PTO
  • 12 paid Holidays
  • 2 Paid Community Service Days
  • Company paid STD and LTD
  • 401K
  • Parental Leave Benefits
  • Educational Reimbursement Opportunities
  • Referral Bonus Program
  • Access to an Employee Assistance Program (EAP)
  • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
  • There’s more as well! Speak with us to find out all the details!
Senior Analyst, Sales Ops
Boston, Columbus, Montreal, Philadelphia, Phoenix, Seattle, Toronto, Vancouver
Employment Type:
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