Support Developer

About Emplifi

Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

About Team

We seek a talented and detail-oriented Quality Assurance (QA) Engineer to join our team in the Product Platform Department. As a QA Engineer, you will play a crucial role in ensuring the integrity and reliability of the vital services within our infrastructure. Your responsibilities will include functional, automation and regression tests, helping troubleshoot issues in complex automation systems, and collaborating with cross-functional teams to identify and resolve software defects. The ideal candidate possesses a keen eye for detail, a passion for delivering high-quality products, and a solid understanding of software development processes. Join us in our mission to maintain and enhance the excellence of our infrastructure's critical services.

What You’ll Do Here

  • Be a part of our development team and help us deliver high-quality software.

  • Write and maintain the automated tests, maintain the e2e tests to frequently check with the devs if everything in the infrastructure is running correctly.

  • Test the code through discussions and agreements with our developers, ensure everything designed is there and the work is not causing issues with other parts of the product.

  • Engage with other teams to investigate and decide on the root cause of our issues.

  • Be a part of the product release cycle. Test our release candidates with other QA engineers and hunt down bugs and issues that can cause trouble for our clients.

  • Own the QA process within the team and across the company. Continuously propose and implement better practices within the team and teach the new solutions to the rest of the organization.

  • Monitor and maintain the questions from other teams, chase and solve the requests from our support team to give clear answers to our clients on how our product works.

  • Design, maintain and implement our testing infrastructure and the test plans within the team.

  • Help the team document their technical work and help the support and product teams write

    documentation on our existing features and limitations.

What You’ll Bring to Us

  • Advanced troubleshooting skills.

  • You are competent in both written and spoken English.

  • You have an interest in backend automation, data structures, databases, and frameworks.

  • You have basic knowledge of at least one programming language (ideally Javascript or Typescript).

  • You know monitoring systems (ie Kibana, Grafana, AWS).

  • You have basic knowledge about databases and how they function (i.e. SQL, MongoDB).

  • You have a minimum of 1 year of experience within a software development environment.

  • You’re familiar with work management tools (i.e. Jira, TargetProcess, Asana).

  • You have experience with project management frameworks (i.e. Agile, Scrum, or Kanban).

Bonus points if you have:

  • Experience with Selenium, Cucumber, Gherkin, or any other QA development tools

  • Education in computer science, electronics and communication, information technologies, engineering, or equivalent

  • An understanding of system and data architecture

  • 3+ years of experience as a software QA engineer

What We Offer

  • International, fast paced and rapidly growing environment

  • Chance to work with the world’s biggest brands at the CX tech leader

  • Agile and open-minded culture, with high levels of trust and flexibility

  • Opportunity for professional growth and development

  • Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas

  • Work in an international environment in our new modern offices in Karlín, with our big terrace and our own grill

  • Multisport card

  • Unlimited Personal Time Off, Sick days & Community days

  • Flexible environment with the possibility of home office working

  • There’s more as well! Speak with us to find out all details!

Support Developer
Brno, Pilsen, Prague
Employment Type:
Apply Now!