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CUSTOMER SUCCESS STORIES

Our customer success stories

Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, 
and achieve business results.

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Dogs Trust

Dogs Trust gets the most from their resources and can more easily keep up and engage with their dedicated followers, and deliver high-quality social care.
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Coppel

Learn how Coppel managed 10,000 inquiries, cut response times by 56%, and onboarded 40 team members with support and automation.
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Boston Beer

Learn how Boston Beer saved $10k annually and reduced time spent on manual refunds by 90% when using Emplifi to reimburse their customers.
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Grupo Petersen

The financial group created a deeper connection with their audience, driving a 23% increase in social media engagement and an 18% boost in positive sentiment.
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viz media

VIZ Media

The manga and anime powerhouse boosted engagement with their fans through the power of UGC with help from Emplifi.
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Vitamine shoppe retail shop

Vitamin Shoppe

The brand saw a 152% increase in the number native and syndicated reviews they collected using Emplifi.
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Sur La Table

The gourmet kitchen retailer easily collects and displays helpful customer content and reviews front-and-center using Emplifi
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baby nursery

Natural Baby Shower

In the first months of implementing Emplifi Live Advisor, Natural Baby Shower achieved a 4.9/5 customer satisfaction score on its live video offerings.
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Discover how we increase your team’s insights, efficiency, and company-wide impact

Learn how teams of any size, centralized or distributed, use Emplifi to boost brand voice while supporting seamless customer journeys. Get your personalized demo today.

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Ribble Cycles

Ribble customers spent an average of 36% more on their products with help from Emplifi's live commerce solutions.
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The Cheesecake Factory

The Cheesecake Factory uses Emplifi to empower Guest Service agents to deliver personalized guest experiences.
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Famous Brands International

By streamlining their customer case management, Famous Brands International reduced the amount of time and resources needed by 75%.
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Delta Airlines

Delta Air Lines saved over $2 million by centralizing their flight attendant support efforts with the Emplifi Service.
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