Emplifi named a leader in The Forrester Wave Social Suites. Access the report.

Connect, convert, and care for customers on social — all in one place

Emplifi Social

The platform of choice for social media, community management, and social commerce teams. Simplify the customer’s journey, and do it all from one intuitive workspace — including social media content creation, publishing, analytics, UGC, influencer marketing, community management, social care, and more.

Emplifi Social

With team and budgets stretched, content creation and publishing volumes of content with high velocity — and cost-effectively — is essential. Emplifi Social helps teams create, research, schedule, and publish across all major social channels at scale, with native access to UGC for speed, authenticity, and affordability.

Activate your social media strategy with advanced solutions

Leverage state-of-the-art AI, automation, and advanced routing to unite your social media marketing, social commerce, and service teams. Ideate, research, create, and publish on-brand posts and messages faster with Emplifi™ AI Composer powered by OpenAI’s GPT-4 Framework.

Emplifi Social - Activate your social media strategy

Monitor competitors, peers, and trends with advanced listening and analytics

With the industry’s best dashboards, analytics, and reporting, Emplifi Social helps teams and executives intelligently keep a pulse on consumer sentiment, competitive benchmarks, conversations, trends, and brand reputation in real-time.

Emplifi Social - Monitor competitors, peers, and trends

Manage, monitor, and care for communities with native social customer care

Stay on top of social conversations and feedback with real-time listening and community management workflows. Respond, manage, and close issues quickly and effectively using native social customer care case management tools.

Emplifi Social - Manage, monitor, and care for your communities
52%of consumers expect brands to respond to their social media questions within one hour (Emplifi/Harris Interactive).

Project your brand voice authentically with UGC

Your customers want to hear from customers who are just like them. Enter user-generated content (UGC). Grow your reputation on social media using governed, affordable, and high-quality UGC directly from your customers — facilitated by Emplifi Social.

Emplifi Social - Project your brand voice authentically with UGC

Engage new audiences with targeted influencer marketing

Expand the ways you reach and communicate to your target customers, and directly support your commerce teams with shoppable galleries and influencer content.

Emplifi Social - Targeted Influencer Marketing

Jump into the new frontier of social with confidence

Emplifi Social scales to support your growth. Utilize social bots to support customers on your different channels and messenger apps, obtain targeted and timely feedback from social customer surveys, and utilize shoppable content to help convert across your webcarts or social storefronts.

Emplifi Social - New frontier of social

Top brands trust Emplifi to power their exceptional digital customer experiences

  • Vivo Logo
  • Domino's logo
  • Benefit Cosmetics logo
  • ASUS logo
  • Miele logo
  • Hardee's logo

Domino's Logo
"When a big name calls out Domino's, for good or bad, Emplifi allows us to respond quickly. Timely responses ensure we're tuned into our audience and able to maintain personalized relationships and provide positive customer experiences."
Domino's

Terri Haffey

Manager of Customer Care

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Request a personalized demo

See how Emplifi Social’s end-to-end social media marketing solution can help boost your social media performance from one industry-leading platform.
Request a Demo of Emplifi Social Marketing Cloud
Forrester Consulting Report: The Social Suite Landscape, Q4 2023

[Report] Forrester Consulting: The Social Suite Landscape, Q4 2023

Forrester has recognized Emplifi as a notable vendor in a recent report of 11 different social suite platforms.

EMP366 Social Media Benchmarks 2024 625x417

[Report] 2024 Social Media Benchmarks

Boost your social strategy with exclusive insights based on Emplifi’s proprietary database of thousands of brands.

Emplifi - TrustRadius Best of 2023 Award

Emplifi Social Marketing Cloud Recognized by TrustRadius ‘Best Of’ Awards 2023

TrustRadius awarded Emplifi Social Marketing based on Best Value for Price, Best Feature Set, and Best Relationship.

Article: The social media marketer’s guide to video engagement strategy

The social media marketer’s guide to video engagement strategy

To engage modern consumers, you need video content. Here's a primer to power your video strategy on social.

Hero Image Why your brand needs social media monitoring Generate top image

Social media monitoring: Why your brand needs it

We look at how it can help you gauge consumer perceptions, gain competitive intelligence, and identify potential risks.

Emplifi: Why you need UGC in your marketing mix

[Infographic] Why you need UGC in your marketing mix

Here's a sneak peek of our handy guide, "How to Unlock the Power of UGC", created in partnership with HubSpot.