Emplifi Service Cloud plans

Find the perfect plan for your needs and budget

Deliver exceptional care and service across every channel

Service Cloud
Starter
Foundation packages to trial the offerings
Channels
Starter with omni-channel support
Enterprise
Channels with advanced Bot and Analytics
Automation
Enterprise with full Bot platform and Automation
Contact Sales Contact Sales Contact Sales Contact Sales
Features
Agent
Intuitive case management tools

AI-powered next best actions

Knowlegebase & CRM integration
5 Agents 10 Agents 50 Agents 50+ Agents
Bot
AI chatbot for web, social, SMS, mobile, interactive

Digital self-service , simple to complex engagements

Escalate to live agents with full contextual history
Bot without self-service Basic Chat, SMS, Web Basic Chat, SMS, Web Full-scale bot / self-service with advanced automation
Knowledge
Centralize and access documents, video, audio, files, etc.

Foundation for bot and agent case management

Onboard and train agents with accuracy, consistency, speed
CX Analytics
Advanced data, analytics and insights on product, service or brand experiences

Visual dashboards (standard and customized)

Workflow with other business intelligence tools (PowerBI, Tableau, etc.)
Voice of Customer (VoC)
VoC for Retail - surveys + insights via feedback post-sale purchase

VoC for Data Analysts for web and digital experiences

VoC for CX & Service - agent performance and overall
Additional Fee Additional Fee
Managed Services
Email Virtual Assistant
AI-powered real-time email analysis and responses

Personalization with automation and efficiency

Rules-based configuration helps offload individual email responses per agent
Additional Fee Additional Fee Additional Fee Additional Fee

Part of our unified customer engagement platform

Empower your organization to elevate experiences across the customer journey

Emplifi Social Marketing Cloud

emplifi all incoming dashboard screenshot

Emplifi Commerce Cloud

Emplifi Live Advisor

Nur einige der vielen Marken, die von Emplifi Service Cloud unterstützt werden

  • Audi logo
  • Bush Brothers & Co Logo
  • The Cheesecake Factory logo
  • Delta-260x173
  • Dine Brands Global logo
  • Land O'Lakes Logo
  • Mercedes-Benz Logo
Bush’s Best logo
„Wir sind von einer manuellen Umgebung, in der wir alles zweimal erledigen mussten, zu einer automatisierten, vollständig integrierten Plattform übergegangen, die unsere Bearbeitungszeit von drei bis vier Tage auf eine Lösung am selben Tag verkürzt hat.“
Bush Brothers & Company

Kenna Hess

Manager of Consumer Relations

Blank Pixel

Nur einige unserer jüngsten Auszeichnungen

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
Award - G2: Users Love Us
Award - G2: Leader (Fall 2023)
Award - G2: Easiest to Use (Fall 2023)
Award - G2: Easiest Setup (Fall 2023)
Emplifi - TrustRadius Best of 2023 Badge
Emplifi - TrustRadius Best Value for Price 2023 Badge
CUSTOMER Contact Center Technology Award 2023