Emplifi named a leader in The Forrester Wave Social Suites. Access the report.
Easy onboarding
Double efficiency
Decrease average handling time
Increase customer satisfaction
Social Care
Chatbot
Listening
Voice of the Customer
Advanced Reporting
Social Care
Optimize social customer care with comprehensive case management that allows you to manage public and private messages without losing continuity. Easily route, open, track, and resolve inquiries across social and review channels using user-friendly, intuitive tools.
Advanced automation
Streamline every step of your customer care workflow with automated assignments and case status updates.
Third-party integrations
Effortlessly collaborate with CRM users to seamlessly escalate cases with complete context and data.
Integrated Listening
Respond proactively not only to engagement with your brand but also to community issues with real-time monitoring.
Governance
Easily manage permissions, SLAs, audit trails, agent views, case information, and attributes.
Chatbot
Empower your customers with 24/7 support powered by Emplifi’s chatbot. From answering frequently asked questions and gathering leads to streamlining shopping, Emplifi’s chatbot improves customer engagement through personalized interactions, driving higher satisfaction and loyalty.
Omnichannel
Launch across your website, social media and other digital touchpoints for a seamless user experience.
Escalate to live agents
Automated routing allows customers to escalate to a live agent or subject matter expert and continue the conversation right where it left off.
Personalized
Answer questions, activate surveys, share order info, or provide goodwill with automated responses tailored to your brand's voice, tone, and languages.
Instant answers
Lighten your workload with AI that helps you create consistent, branded responses while maintaining full control over communication.
Listening
Gain insights with social listening to support immediate actions and strategic decisions, using the social data needed to protect brand reputation, drive business success, and create engaging social experiences.
Actionable Responses
Quickly respond to mentions from social listening users, ensuring timely and effective customer engagement.
AI-Driven Insights
Dive deeper into actionable insights from social listening data, enabling more effective strategy adjustments.
Real-Time Monitoring
Emplifi offers real-time monitoring and alerts for critical social conversations, enabling swift responses to emerging issues.
Comprehensive Audience Insights
Access powerful visualizations and unified views of social listening data through intuitive, customizable dashboards, providing a complete picture of your audience across all channels.
Voice of the Customer
Emplifi Voice of Customer (VoC) enables brands to truly understand customers' needs, perceptions, and expectations with innovative survey management tools, helping make faster, more informed decisions by identifying trends, correcting issues, and tracking audience shifts.
Complete customer journey
Better understand your customer’s digital customer experience across web, social, and other digital properties.
Proactive Survey Alerts
Receive alerts for highly turbulent survey response data to swiftly address potential customer issues.
Seamless integration
Easily share VoC surveys from chatbot or from Emplifi products like Community and Care.
Customizable Surveys
Benefit from out-of-the-box, self-service surveys that are fully customizable to meet your specific research needs.
Advanced Reporting
Unlock unique insights to adapt and evolve your social and care strategies.
Detailed data analysis
View performance metrics in aggregate or broken down by case, agent, or team properties.
Actionable insights
Understand how topics, issue types, and product trends change over time to make informed decisions and drive strategy.
Cross-platform insights
Easily aggregate and compare data across multiple touchpoints to better understand your customers.
User-friendly
Make reporting easy, for anyone in your organization, with intuitive dashboards and visualizations that can be easily scheduled to your inbox.
What our clients say
