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Emplifi CX Cloud
Emplifi gives you everything a modern enterprise needs to close the CX gap.
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Emplifi CX Cloud
Social Marketing Cloud
Social media analytics
Social listening and intelligence
Social media management
Community management
Social customer care
Content management
Scheduling and publishing
Influencer marketing
Pricing
Social Commerce Cloud
Live commerce
ShopStream
Conversational commerce
Social shop synchronization
Social customer care
Analytics, reporting & insights
Service Cloud
Agent empowerment tools
AI chatbots and self-service
Knowledge management
Email automation
Voice of Customer tools
Customer insights and BI
Omnichannel service
Customer success stories
Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.
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Customer success stories
Delta Air Lines
$2 million+ saved in support and operations costs
Major League Soccer
61% increase in social media engagement with conversation-first content
Daily Burn
60-minute faster response time to incoming social media messages
Resource center
Your resource center for everything marketing, customer service, and CX
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Resource center
Everything you need to know about Emplifi Summit ‘22
The CX event of the year is just around the corner! Here's what you can expect.
8 live commerce trends you need to know to stay ahead of the curve
What's driving the live commerce boom, and how can your brand take advantage? Let's take a look.
Finding your voice on TikTok: 9 steps to success
Finding your brand's voice on TikTok is crucial to truly connect with your audiences. Here's how to do it.
About us
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
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Empower your customers

Empower your contact center

Empower your organization

"Emplifi enables us to offer more comprehensive, real-time support for our flight attendants using their existing in-flight handheld devices. We’ve also uncovered actionable insights into how we can continue to enhance the experience."

Delta Air Lines

Erica Smith, Manager, IFS Technology Delivery

Just some of our recent awards

Social Marketing Cloud

Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)

Social Commerce Cloud

Service Cloud

Emplifi CX Cloud

Social Marketing Cloud

Social Commerce Cloud

Service Cloud

Customer success stories

Delta Air Lines

Major League Soccer

Daily Burn

Resource center

Everything you need to know about Emplifi Summit ‘22

8 live commerce trends you need to know to stay ahead of the curve

Finding your voice on TikTok: 9 steps to success

About us

Get started

Privacy and legal

Elevate customer care experiences. Book a demo of Emplifi Service Cloud today.

How Emplifi Service Cloud can help your contact center

Empower your customers

Empower your contact center

Empower your organization

Just some of our recent awards