Emplifi named a leader in The Forrester Wave Social Suites. Access the report.

What is brand loyalty?

Definition: Brand Loyalty

Brand Loyalty is the tendency of customers to continue to buy products from the same brand over its competitors.

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Emplifi Press - Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine

Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine

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5 keys for brands to use AI and stay authentically human

Top image: Aligning teams for improved customer care

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What is brand authenticity, and why does it matter for customer experience?

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12 chatbot benefits that make them a win-win for you and your customers

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Bots: The top 3 things you should consider to deliver next-level CX

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