Director of Global Partnerships (Remote - US)

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi is a partner to the major social media networks and digital platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. For more information, visit


About the Sales Team

Emplifi’s sales team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. Brand relationships are key to our business but we also work with hundreds of agency and media partners. Our aim is always the same - empower marketers to achieve more, no matter where they are or what industry they’re in.

As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.


Job Summary

The Director of Global Partnerships is a senior leadership role, responsible for developing and executing a comprehensive global partnerships strategy to drive business growth and enhance organizational success. With a focus on partnerships spanning Agencies, ISVs, SIs and Tech Alliances, this role will be key in defining and executing the Go-To-Market strategy of the organization.


What You’ll Do Here

Strategy Development

  • Develop and implement a global partnerships strategy aligned with the overall business goals and objectives.
  • Identify key markets and industries for partnership opportunities.
  • Analyze market trends and competitor activities to stay ahead of industry developments.

Partnership Identification and Evaluation

  • Identify potential global partners, including strategic alliances, joint ventures, and other collaboration opportunities.
  • Evaluate potential partners based on compatibility, strategic fit, and mutual benefits.
  • Conduct due diligence on potential partners to assess their financial stability, reputation, and capabilities.

Negotiation and Deal Structuring

  • Lead negotiations with potential partners to establish mutually beneficial agreements.
  • Structure partnership deals, outlining terms, conditions, and performance metrics.
  • Ensure that agreements are legally sound and aligned with the organization's policies.

Relationship Management

  • Build and maintain strong relationships with key partners at various levels.
  • Act as the main point of contact for global partners and manage ongoing communication.
  • Resolve conflicts and issues that may arise during the partnership.

Cross-functional Collaboration

  • Collaborate with internal departments such as sales, marketing, product development, and legal to align partnership activities with overall business objectives.
  • Ensure seamless integration of partnership initiatives with other business functions.

Performance Monitoring and Reporting

  • Establish key performance indicators (KPIs) to measure the success of partnerships.
  • Monitor and analyze the performance of global partnerships against established metrics.
  • Provide regular reports and updates to the executive team on partnership achievements and challenges.

Risk Management

  • Identify potential risks associated with global partnerships and develop strategies to mitigate them.
  • Stay informed about changes in the business environment that may impact partnerships.

Innovation and Adaptation

  • Stay abreast of industry trends and emerging technologies that may impact partnership strategies.
  • Innovate and adapt partnership approaches to stay competitive in the global market.


What You’ll Bring to Us 

  • Extensive experience in business development, partnerships, or a related field.
  • Strong leadership and strategic planning skills.
  • Excellent negotiation and communication skills.
  • In-depth knowledge of the industry and global market trends.
  • Ability to work collaboratively across functions and geographies.
  • Bachelor's degree in business, marketing, or a related field; advanced degree preferred.


What We Offer

  • International, fast paced and rapidly growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • Benefits package including Medical, Dental, Vision & Life Coverage Options
  • Flexible Working Hours
  • Unlimited PTO
  • 12 paid Holidays
  • 2 Paid Community Service Days
  • Company paid STD and LTD
  • 401K
  • Monthly Home Office Stipend
  • Parental Leave Benefits
  • Educational Reimbursement Opportunities
  • Referral Bonus Program
  • Access to an Employee Assistance Program (EAP)
  • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
  • There’s more as well! Speak with us to find out all the details!
Director of Global Partnerships (Remote - US)
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