Transparency Report

This transparency report is provided by Emplifi, designated as a hosting provider under the EU Digital Services Act (DSA), in respect of the period from 25th  September 2024 to 25th September 2025.

The report is prepared in line with Articles 15–24 of the DSA, which set out obligations for hosting providers to provide transparency on orders, notices, complaints, and content moderation activities.

1. Authority Orders under Article 9 DSA – Removal of Illegal Content

Under Article 9 of the Digital Services Act (DSA), service providers must publish information about orders received from competent authorities of EU Member States requiring the removal of, or disabling access to, illegal content. Providers are required to report:

• The total number of such orders,
• A breakdown by type of alleged illegality, and
• The median time taken both to acknowledge receipt of such orders and to comply with them.

For the reporting period 25th September 2024 to 25th September 2025, Emplifi reports the following:

• Number of removal/disabling orders received: Zero (0)
• Number of orders by type of reported illegality: Zero (0)
• Median time to inform authority of receipt: Not applicable (no orders received)
• Median time to comply with orders: Not applicable (no orders received)

Emplifi has established internal procedures to ensure that, if such orders are received, they will be reviewed, acknowledged, and actioned without undue delay in full compliance with the DSA.

2. Authority Orders under Article 10 DSA – Provision of Information

Under Article 10 of the DSA, providers must disclose any orders received from competent authorities of EU Member States requiring the provider to supply information about one or more specific recipients of the service. Providers must report the total number of orders, the type of illegality concerned, and the median time taken both to acknowledge and to comply with such orders.

For the reporting period 25th  September 2024 to 25th September 2025, Emplifi reports:

• Number of information orders received: Zero (0)
• Number of orders by type of reported illegality: Zero (0)
• Median time to inform authority of receipt: Not applicable (no orders received)
• Median time to comply with orders: Not applicable (no orders received)

Emplifi maintains internal workflows to ensure that any such orders, if received, are handled lawfully, securely, and without undue delay, in line with the DSA and applicable EU and Member State law.

3. Illegal Content Reports under Article 16 DSA

Under Article 16 of the Digital Services Act (DSA), hosting providers must publish information on the number of notices of alleged illegal content received through their notice-and-action mechanism. This disclosure must include:

• The total number of notices received,
• A breakdown by type of alleged illegality,
• Whether notices were processed by automated means or human review,
• The median time taken to act on such notices, and
• The number of actions taken on the basis of law.

For the reporting period 25th  September 2024 to 25th September 2025, Emplifi reports the following:

• Number of notices received: Zero (0)
• Number of notices by type of alleged illegality: Zero (0)
• Notices processed by automated means: None (all notices, if received, are subject to manual review)
• Median time to act on notices: Not applicable (no notices received)
• Number of actions taken on the basis of law: Zero (0)
• Contextual information: None

Emplifi maintains a notice-and-action mechanism consistent with Articles 16(1)–(5) DSA. If a notice is received, it will be validated, reviewed by trained staff, and resolved without undue delay, ensuring compliance with both the DSA and Emplifi’s Acceptable Use Policies.

4. Content Moderation (Own Initiative) under Articles 14–15 DSA

In line with Articles 14 and 15 of the Digital Services Act, Emplifi is required to disclose any content moderation carried out on its own initiative, including the use of automated tools, the training and support provided to human reviewers, and the rules applied.

• Rules Applied: Emplifi maintains published Acceptable Use Policies that prohibit the use of its services for illegal content (such as defamatory material, hate speech, terrorist content, and other unlawful material), as well as certain harmful content inconsistent with the intended purpose of the platform.
• Reviewer Training: Staff responsible for handling content moderation requests receive training in Emplifi’s Acceptable Use Policies, applicable EU and Member State legal standards, and escalation procedures. Training includes recognition of sensitive categories of content and ensuring decisions respect fundamental rights, including freedom of expression.
• Automated Tools: Emplifi does not deploy automated moderation tools on its own initiative beyond the safeguards disclosed under the section “Use of Automated Means.” Any automated processes that operate within the platform are customer-configured and not applied independently by Emplifi.
• Own-Initiative Moderation During Reporting Period: For the period 25th September 2024 to 25th September 2025, Emplifi did not undertake any moderation actions on its own initiative that fall within the scope of the DSA.

Where moderation would be carried out in future, Emplifi will ensure that users are provided with a statement of reasons (Article 17 DSA) and that appeal mechanisms are available (Article 20 DSA).

5. Complaints and Disputes under Article 20 DSA

Under Article 20 of the Digital Services Act (DSA), hosting providers that restrict or remove content, suspend accounts, or otherwise take moderation actions are required to provide users with access to an internal complaint-handling system. Providers must also disclose in their transparency report the number of complaints or appeals received in relation to such moderation decisions and the outcomes of those complaints.

For the reporting period 25th  September 2024 to 25th September 2025, Emplifi reports the following:

• Number of complaints or appeals received: Zero (0)
• Outcomes of complaints/appeals: Not applicable (no complaints or appeals were submitted during the reporting period).

Emplifi maintains an internal appeals mechanism consistent with Article 20(1)–(4) DSA, ensuring that recipients of the service have the right to contest moderation decisions. Complaints are handled by trained reviewers and resolved without undue delay. Although no complaints were submitted in the current reporting period, the system remains in place to ensure compliance and user protection.

6. Automated Means for Content Moderation (Article 15(1)(e), 42(2)(c) DSA)

In accordance with Articles 15(1)(e) and 42(2)(c) of the Digital Services Act, Emplifi discloses the following information regarding the use of automated tools for moderation:

• Generative AI Features: Within certain generative AI functionalities, automated safeguards are in place to prevent the display of outputs where the system identifies potential breaches of Emplifi’s Acceptable Use Policy (e.g., harmful or unlawful content). In such cases, the flagged output is blocked from being shown to the user.
• Client-Configured Automations: In addition to Emplifi’s own moderation safeguards, some customers make use of automated rules within the platform (e.g., sentiment analysis that automatically hides comments identified as negative). These automations are initiated and managed directly by clients and operate within the parameters they define.

All automated systems used by Emplifi are supplemented by human oversight and review processes. Where automated means restrict content, affected users have access to information about the decision and may seek clarification or lodge a complaint through Emplifi’s internal appeal mechanisms in line with Article 20 DSA.

7. Additional Context and Compliance Efforts

Beyond the minimum DSA obligations, Emplifi ensures compliance by maintaining internal policies, staff training, and designated points of contact for authorities and trusted flaggers (as required under Articles 11–12).

Emplifi also publishes its Terms of Service and Acceptable Use Policy in a clear, accessible format, in line with Article 14 of the DSA.