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AI in social media in 2025: What consumers want
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Media Placement
Jul 24, 2025

Emplifi reveals 71% of consumers satisfied with AI-Supported customer care experiences on social

Company News Content Management Customer Experience

Emplifi releases "AI in Social Media in 2025: What Consumers Want" report to better understand consumer perceptions around AI-powered brand interactions on social media platforms, consumer comfort levels and concerns with the emerging technology, and what consumers expect from brands when it comes to how businesses implement AI technology within social media and customer care strategies.

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