New York, August 8, 2023 – Emplifi, a leading unified customer engagement platform, today announced it is a winner in the "2023 Social Media Management – Enterprise Market Products" SoftwareReviews’ Data Quadrant Awards. Selecting software can be overwhelming, and one of the biggest challenges facing organizations is understanding the marketplace and identifying all available vendors and products – SoftwareReviews is the most in-depth source of buyer data and insights for the enterprise software market.
"Emplifi’s mission is to enable brands to build long-lasting relationships with the modern consumer," said Emplifi CEO Mark Zablan. "Giving our customers the best experience with our products and our people is our priority. We’re proud that SoftwareReviews has recognized Emplifi’s Social Marketing Cloud for vendor capability satisfaction, product features, and user likeliness to recommend in the social media management in the enterprise market category."
Emplifi Social Marketing Cloud’s overall vendor capability satisfaction score of 84% is based on various attributes such as breadth of features, ease of data integration, and product strategy and rate of improvement. It is the highest-ranked product against all 14 participating vendors for usability and intuitiveness, along with vendor support. In terms of product features, Emplifi Social Marketing Cloud’s overall feature satisfaction score of 85% is notably for social response management. It is the highest-ranked product compared to its peers for dashboards, visualization, and trend analysis.
Users gave Emplifi Social Marketing Cloud 88% for likeliness to recommend, which is the top score amongst all 14 reviewed vendors.
SoftwareReviews’ Data Quadrant Awards recognize software providers in the technology marketplace, as evaluated by feedback from IT and business professionals. The placement of a software provider in the Data Quadrant indicates its relative ranking as well as its categorization.
Visit the Emplifi website for further information on Emplifi Social Marketing Cloud.
To learn more about SoftwareReviews and software provider review surveys, visit SoftwareReviews.com.
Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi partners with major social media networks and digital platforms, including Google, Meta, LinkedIn, Twitter, TikTok, and Snapchat.
SoftwareReviews is the most in-depth source of buyer data and insights for the enterprise software market. By collecting customer experience data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.