For teams
Social Marketing
20,000 brands use Emplifi to power their social media marketing
Social Commerce
Achieve 4x the revenue in half the time
Social Customer Care
Meet the customer in their channel of choice
Service & Agent Case Management
Customizable consumer service
EMPLIFI PRODUCTS
Unified Analytics
Publisher
Community
Listening
Influencers
UGC
Care
Chatbot
Ratings & Reviews
Live Advisor
Agent
Emplifi Platform
The only unified & scalable social media management platform
Learn more about Emplifi's social marketing platform Explore the Platform
Customer Success Stories
All stories
Benefit Cosmetics
The beauty brand’s audience-first approach to content
Toyota
Driving customer engagement with deep insights
Kimpton Hotels
Why UGC is a critical part of their guest experience
Stanley
How the iconic brand increased product reviews and engagement
Freshpet
Streamlining customer interactions across channels
Hardee’s
Using social listening to capitalize on trending moments
Bath & Body Works
How the retailer is growing their community
Aeromexico
How the airline became one of the most loved travel brands on social
Industries
Agencies
Consumer Packaged Goods
Media & Entertainment
Restaurants
Retail & eCommerce
Sports
Travel & Hospitality
Outpace your competition
We’re recognized as a market leader in innovation and for our drive to give brands all the tools they need.
Get a demo
Insights
Resource Center
Your resource center for everything social marketing, commerce and care
Blog
Get up to speed on the latest trends, tips, and best practices to power your strategy
Webinars
Latest insights on marketing, commerce, and care, straight from the experts
Key Terms Glossary
Explore our key term definitions
Customers
Learning Center
On-demand learning space for product training and best practices
Documentation
Learn how to get the most out of your Emplifi products
Support
See the real-time status of Emplifi platforms and submit a technical support request
latest post
The 2025 social media benchmarks report
Read more
Contact Us
About Emplifi
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
Leadership
Learn about our team of experienced executives driving innovation at Emplifi.
Careers
Learn about working at Emplifi and find the perfect role for you.
Media & Press
Keep up to date with news and insights from our newsroom.
Technology Partners
Our marketing technology partners are the world’s most trusted platforms, tech solutions, and service providers.
Agency Partners
We partner with industry-leading marketing and advertising agencies to deliver unmatched client success.
Privacy & Legal
Privacy & Legal
Innovation with trust, security, and privacy at our core.
Contact Us
Get in touch with Emplifi.
Get in touch
BROWSE LIBRARY

Explore resources for social media, social commerce, and customer care

Topics
0
Types
0
Industries
0
Clear Filters

Social Media Analytics: The Complete Guide

There’s no point in marketing if you can't see whether you’re doing well or not. The same applies to social media analytics' role in powering...
Read more

Customer self-service: The benefits and best practices you must know

Most consumers today want the ability to find answers to their own questions as opposed to contacting your customer care team every time. A strong...
Read more

The definitive guide to livestream shopping

Livestream shopping is transforming online shopping and Ecommerce as we know it, and has especially picked up steam over the past couple of years....
Read more

The business impact of social media: Then and now

It’s hard to imagine where brands would be without social media today... but it hasn't always been this way. To understand the business impact of...
Read more

How conversational commerce solves today’s CX and ecommerce challenges

Conversational commerce is a key part of the present and future of Ecommerce, and becoming a competitive advantage for brands that are able to best...
Read more

From nice-to-have to MVP: How the role of Social Media Managers has evolved

How did social media managers become the MVPs that they are today? We take a deeper look, and examine where the role is headed in the future.
Read more

The Must-Have 2025 Social Media Calendar

Managing a social media calendar is challenging enough, especially trying to keep track of all the different hashtag social media holidays. We've got...
Read more

An Introduction to Social Commerce: What Brands Need to Know in 2022

Social commerce is taking online shopping by storm. But what is it, exactly, and how can brands get the most from their social commerce efforts?...
Read more

The Customer Experience in 2021: Top 10 Trends You Need to Know

Take a closer look at the top trends and predictions for CX, customer care, and customer intelligence.
Read more

9 Important Contact Center Industry Standards & How to Achieve Them

How do you stack up against industry benchmarks for response times and agent efficiency metrics?
Read more

Social media management: The ultimate guide for brands

Learn the essentials of social media management with Emplifi’s comprehensive guide. Manage your brand’s social presence like a pro in no time.
Read more

The Best Times to Post on Social Media 2024

There’s no perfect answer to the question of when’s the best time to post on social media – there’s only good research and planning. Luckily,...
Read more

Customer service experience essentials: how to create winning experiences

Gone are the days where brands can compete solely based on price. Brands must consistently deliver fast, omnichannel customer service to meet growing...
Read more

What You Need to Know To Build a Solid Crisis Management Plan

You have a social media crisis on your hands. Do you know what to do next? Here are a few strategies to help prepare for and deal with a crisis right...
Read more

How to craft a winning reputation management strategy

Every day, your company’s reputation is on the line. So, how can you craft a reputation management strategy that both empowers your team and helps...
Read more

How to Measure Social Media ROI: A Complete Guide

Provable return on investment (ROI) is the holy grail of the social media marketing world. Here are some of the key steps to quantify and measure the...
Read more

Top 40 customer experience statistics to know in 2023

Just how much can CX impact your bottom line? What do modern consumers expect from their experiences with your brand today? Guide your efforts...
Read more
13 of 13

Ready to transform your social media efforts?

Emplifi helps boost efficiency, increase revenue, and scale your social media — whether you have a small team or a complex product. Want to see how? Let’s talk today.

Get a demo

What can you expect?

  • A partner who cares about your strategy and objectives
  • Live demo showing how we differentiate from the pack
  • No pressure, just advice
Get a demo

Outpace your competition with easy-to-use, innovative solutions

We’re recognized as a market leader in innovation, customer support, and ease of use from these organizations.