Emplifi Solutions: Customer Care Teams (Desktop)

SOLUTIONS FOR CUSTOMER CARE TEAMS

Streamline and simplify the complexities of modern customer care

People expect rapid responses, and they're turning to social media for customer service. Unify and harmonize your customer experience with Emplifi.

Be where your customers want you to be.

Customers demand immediate replies 24/7, and social media — a challenging service channel — is their top choice. Emplifi integrates AI and platform intelligence to elevate your customer experience with enterprise-grade capabilities.

Collaborate seamlessly

Manage cases efficiently

Maximize impact with minimal lift

Just some of the brands empowered by Emplifi Service Cloud

  • Audi logo
  • The Cheesecake Factory logo
  • Delta-260x173
  • Dine Brands Global logo
  • Land O'Lakes Logo
  • Mercedes-Benz Logo

184%

reduction in customer care operational costs

Dominos logo

80%

decrease in average handling times

Dine Brands Global logo

34%

greater engagement effiiciency

Organix Logo

Deliver exceptional customer care, whevever your customers are

Emplifi - Customer Care Team Solutions - Deliver exceptional customer care, whevever your customers are

Streamline your social customer care workflows and enhance team collaboration

Emplifi - Customer Care Team Solutions - Streamline your social customer care workflows and enhance team collaboration

Gain unified insights into agent performance and customer satisfaction

Emplifi - Customer Care Team Solutions - Gain unified insights into agent performance and customer satisfaction

Reduce time spent on repetitive tasks with AI and smart automation

Emplifi - Customer Care Team Solutions - Reduce time spent on repetitive tasks with AI and smart automation

Understand customer needs with integrated listening

Emplifi - Customer Care Team Solutions - Understand customer needs with integrated listening

Implement quickly, expect stable performance, and count on dedicated support

Emplifi - Customer Care Team Solutions - Implement quickly, expect stable performance, and count on dedicated support

Elevate your customer care with Emplifi

See how Emplifi can help you elevate the social customer care experience on your social and digital channels.
Emplifi Request a Demo Customer Care Teams (Desktop)

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Top image: 5 biggest customer expectations from those seeking social customer care

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Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
Award - G2: Users Love Us
Award - G2: Leader (Fall 2023)
Award - G2: Easiest to Use (Fall 2023)
Award - G2: Easiest Setup (Fall 2023)
Emplifi - TrustRadius Best of 2023 Badge
Emplifi - TrustRadius Best Value for Price 2023 Badge
CUSTOMER Contact Center Technology Award 2023