Customer Care Team Solutions: Streamline modern customer care | Emplifi

Be where your customers want you to be.

Customers demand immediate replies 24/7, and social media — a challenging service channel — is their top choice. Emplifi integrates AI and platform intelligence to elevate your customer experience with enterprise-grade capabilities.

Collaborate seamlessly

Manage cases efficiently

Maximize impact with minimal lift

Just some of the brands empowered by Emplifi Service Cloud

184%

reduction in customer care operational costs

80%

decrease in average handling times

34%

greater engagement effiiciency

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Social customer care

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Social customer care

More social customer care insights and news from Emplifi

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Top image: How a unified customer engagement platform delivers on quality, innovation, and value

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Top image: 5 biggest customer expectations from those seeking social customer care

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Just some of our recent awards