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Kimpton Hotels
Why UGC is a critical part of their guest experience
Stanley
How the iconic brand increased product reviews and engagement
Freshpet
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Bath & Body Works
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Aeromexico
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On-Demand Webinar

Mastering the perfect mix of human & AI in care

Consumers expect lightning-fast responses, but they also want empathy and connection. In this on-demand session, we explore how brands can pair AI-powered efficiency with human authenticity to deliver customer care that builds trust and loyalty.

What you’ll learn

  • Why AI’s speed alone isn’t enough in customer care
  • How to design seamless AI→human handoffs that preserve context and build trust
  • Practical tactics like automation, transparency, and tracking that empower agents and improve CSAT

Speakers:

Mike King

Senior Director of Marketing Strategy, Emplifi

Doug Rippy

Director, Account Management, Emplifi

Watch now

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