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Webinar

The peak season hangover cure

Bridging the gap between e-commerce social engagement and customer care

If your Q1 feels like a hangover of returns and silence, you aren’t alone. But the difference between a retention leak and a loyalty gold mine often comes down to how you connect data points between e-commerce, social, and customer service to unify the customer journey and win the retention battle.

We’ve designed this to be an efficient, focused 30-minute session for digital marketers, eCommerce leaders, and CX professionals looking to turn customer insights into a competitive advantage.

What you’ll hear about:

  • The forensics Use social listening to understand the "why" behind the churn.
  • The trust bridge Learn how to leverage the happy customers from December to reassure the hesitant buyers of March.
  • The prediction See how the AI Command Center turns emerging trend signals into immediate briefs for your teams.
  • All of the above How connected brands leverage social listening, social proof and excellent service to maximize retention.

Speakers:

Molly Pannel

Director, Web

Laure Jacob

Solution Consultant

Davide Bussola
Davide Bussola

Solutions Consultant Team Lead

Register now

You’ll receive an email shortly with your calendar invite. We look forward to seeing you at the webinar!