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March 10, 2026 11AM CET - 10AM GMT Webinar

The peak season hangover cure

Bridging the gap between e-commerce social engagement and customer care

If your Q1 feels like a hangover of returns and silence, you aren’t alone. But the difference between a retention leak and a loyalty gold mine often comes down to how you connect data points between e-commerce, social, and customer service to unify the customer journey and win the retention battle.

We’ve designed this to be an efficient, focused 30-minute session for digital marketers, eCommerce leaders, and CX professionals looking to turn customer insights into a competitive advantage.

What you’ll hear about:

  • The forensics Use social listening to understand the "why" behind the churn.
  • The trust bridge Learn how to leverage the happy customers from December to reassure the hesitant buyers of March.
  • The prediction See how the AI Command Center turns emerging trend signals into immediate briefs for your teams.
  • All of the above How connected brands leverage social listening, social proof and excellent service to maximize retention.

Speakers:

Molly Pannel

Director, Web

Laure Jacob

Solution Consultant

Register now

You’ll receive an email shortly with your calendar invite. We look forward to seeing you at the webinar!