Make every experience unforgettable

Registration is now open for the CX event of the year on October 5, 2022.

Helping 7,000+ brands close the customer experience gap

One platform. Infinite powerful experiences across the customer journey.

Social Marketing Cloud

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Social Commerce Cloud

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Service Cloud

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Why Emplifi? By the numbers.

25+

years at the forefront of CX and social media.

1B+

monthly interactions Emplifi helps brands handle on social media.

28M+

social media profiles monitored to power brands’ social strategy.

138M+

daily VoC data points analyzed to power CX action.

Customer experience solutions that deliver results
$2 million+ saved in support and operations costs
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61% increase in social media engagement with conversation-first content
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60-minute faster response time to incoming social media messages
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Experienced time savings totaling 145 working days per year.
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The latest news and insights from Emplifi
Global Social Media Ad Spend Jumps 19% Year-over-Year
New Emplifi study reveals the latest social media marketing trends and metrics across brands, industries, and channels
Emplifi ShopStream Awarded for Innovation Technology
The Business Intelligence Group named Emplifi ShopStream Product of the Year in the 2022 Sales and Marketing Technology Awards program, also known as The Sammys.
International Brands Select Emplifi to Grow TikTok Audiences
Kapten & Son and Paris Saint-Germain utilize Emplifi’s Social Marketing Cloud to manage, measure, and create exciting video content for their TikTok audiences.
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See how Emplifi can empower your business to elevate the customer experience

Just some of the awards in our trophy case

Social Marketing Cloud
Award - Social Marketing Cloud (G2: Leader Winter 2021)
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Asia-Pacific - Winter 2021)
Award - Social Marketing Cloud (SaaSWorthy: Top 20 Most Popular Software for Social Media Management - Q1 2021)

Market Leader Featured Customers

Service Cloud
Award - Service Cloud (G2: Momentum Leader - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer Enterprise - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer - Winter 2021)

VoC

Award - Service Cloud (American Business Awards - 2020 Steve Winner - Bronze)

Bot

Award - Service Cloud (AI Breakthrough Award - 2020)

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Award - Service Cloud (Frost & Sullivan - 2020 Best Practices Award)

Bot/Agent

Award - Service Cloud (Big Innovation - 2019)

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Award - Service Cloud (Customer Contact Center Technology Award - 2019)

Agent