The Emplifi CX Index is here

See how you stack up against your industry when it comes to social marketing, commerce, and care.

Helping 7,000+ brands close the customer experience gap

One platform. Infinite powerful experiences across the customer journey.

Social Marketing Cloud

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Social Commerce Cloud

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Service Cloud

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Why Emplifi? By the numbers

25+

years at the forefront of CX and social media.

1B+

monthly interactions Emplifi helps brands handle on social media.

28M+

social media profiles monitored to power brands’ social strategy.

138M+

daily VoC data points analyzed to power CX action.

Customer experience solutions that deliver results
Delta Lifestyle
$2 million+ saved in support and operations costs
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MLS Lyfestyle
61% increase in social media engagement with conversation-first content
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Daily Burn Lifestyle
60-minute faster response time to incoming social media messages
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Bath and Body Lifestyle
Experienced time savings totaling 145 working days per year.
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The latest news and insights from Emplifi
Emplifi Integrates Snapchat for Improved Analytics and Marketing Measurement
Brands will be able to use Emplifi’s Social Marketing Cloud to measure and manage organic performance on Snapchat.
Emplifi Launches AI Composer Using OpenAI’s GPT-3 Framework to Generate Ready-to-Publish Social Media Copy for Businesses
Brands increase operational efficiency, productivity and workforce optimization by leveraging OpenAI’s GPT-3 language and learning models for automatic social media content generation.
Economic Uncertainty Rising, 83% of Marketing Leaders to Prioritize Investments in Operational Efficiency and Hiring in 2023
Meeting ever-changing customer demands has become the number one challenge for marketers as they need to adapt to new channels, technology, and gather the right data that can facilitate actionable insights.
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See how Emplifi can empower your business to elevate the customer experience
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Just some of our recent awards

Social Marketing Cloud
Award - G2 Crowd Leader (Fall 2022)
Award - G2 Crowd Leader - Enterprise (Fall 2022)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management
Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot