The Emplifi CX Index is here

See how you stack up against your industry when it comes to social marketing, commerce, and care.

Helping 7,000+ brands close the customer experience gap

One platform. Infinite powerful experiences across the customer journey.

Social Marketing Cloud

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Social Commerce Cloud

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Service Cloud

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Why Emplifi? By the numbers

25+

years at the forefront of CX and social media.

1B+

monthly interactions Emplifi helps brands handle on social media.

28M+

social media profiles monitored to power brands’ social strategy.

138M+

daily VoC data points analyzed to power CX action.

Customer experience solutions that deliver results
Delta Lifestyle
$2 million+ saved in support and operations costs
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MLS Lyfestyle
61% increase in social media engagement with conversation-first content
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Daily Burn Lifestyle
60-minute faster response time to incoming social media messages
Read the full story >
Bath and Body Lifestyle
Experienced time savings totaling 145 working days per year.
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The latest news and insights from Emplifi
Omni-Channel, UGC and Live Video Will Drive Online Retail Revenue in 2023
According to Emplifi, online retail brands will need to adopt a combined omni-channel, UGC and live video strategy to thrive through economic uncertainties in the coming year.
Instagram Reels and TikTok Dominate in Emplifi's Latest Social Media Benchmark Report
Emplifi’s Q3 2022 Social Media Benchmark report reveals social media trends; channel growth and engagement data; and customer response times across platforms worldwide.
[Guide] Busting 8 myths about one-to-one live commerce
Despite only growing in popularity, some myths remain around one-to-one live commerce. It's time to bust some myths. Take your next step toward live commerce with confidence with this handy guide, created in partnership with Marketing and CX Expert Jay Baer.
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Just some of our recent awards

Social Marketing Cloud
Award - G2 Crowd Leader (Fall 2022)
Award - G2 Crowd Leader - Enterprise (Fall 2022)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management
Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot