Make every experience unforgettable

Watch all of the amazing sessions from Emplifi Summit '22, featuring some of the top thought leaders in CX!

Helping 7,000+ brands close the customer experience gap

One platform. Infinite powerful experiences across the customer journey.

Social Marketing Cloud

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Social Commerce Cloud

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Service Cloud

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Why Emplifi? By the numbers.

25+

years at the forefront of CX and social media.

1B+

monthly interactions Emplifi helps brands handle on social media.

28M+

social media profiles monitored to power brands’ social strategy.

138M+

daily VoC data points analyzed to power CX action.

Customer experience solutions that deliver results
Delta Lifestyle
$2 million+ saved in support and operations costs
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MLS Lyfestyle
61% increase in social media engagement with conversation-first content
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Daily Burn Lifestyle
60-minute faster response time to incoming social media messages
Read the full story >
Bath and Body Lifestyle
Experienced time savings totaling 145 working days per year.
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The latest news and insights from Emplifi
New Emplifi CX Index helps brands measure social media marketing and social customer care efforts
Benchmark study provides brands with performance metrics across social media channels, industries and regions, to help measure and improve their CX strategy.
Emplifi Summit Brings CX Leaders from the NFL, Virgin Media, and TikTok to the Virtual Stage
Emplifi’s 2022 Summit promises to be an “unforgettable” virtual event with a first-rate speaker lineup covering a wide range of topics – from understanding the new world of social media to creating authentic workspaces.
Total Economic Impact™ study confirms Emplifi Live Commerce investment improves online sales conversion to 20%, up from 2%
The study examines the potential ROI and financial impact organizations realize by partnering with Emplifi, including sales consultant efficiencies with cost savings, a shortened sales cycle, improved CX, and customer data to inform decision making.
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Just some of our recent awards

Social Marketing Cloud
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: High Performer Enterprise - Winter 2021) - VoC
Award - Service Cloud (G2: High Performer - Winter 2021) - VoC
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot