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2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

Get the Report

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening Get the Report

Media Placement
Sep 04, 2025

How the AI Revolution is Changing the Game for Retail Brands

Company News Content Management Customer Experience

According to Emplifi’s survey, 71 percent of respondents reported being satisfied or “very” satisfied with customer support experiences involving AI-driven answers. Nearly 80 percent said they're positive about AI in shopping.

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