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Emplifi Fuel
The only autonomous customer experience platform
Learn more about Emplifi's autonomous cx platform Autonomous CX Platform
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Benefit Cosmetics
The beauty brand’s audience-first approach to content
Toyota
Driving customer engagement with deep insights
Kimpton Hotels
Why UGC is a critical part of their guest experience
Stanley
How the iconic brand increased product reviews and engagement
Freshpet
Streamlining customer interactions across channels
Hardee’s
Using social listening to capitalize on trending moments
Bath & Body Works
How the retailer is growing their community
Aeromexico
How the airline became one of the most loved travel brands on social
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2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

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Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening Get the Report

Access your report: How UGC drives revenue and boosts engagement

User-generated content (UGC) has proven to be a powerful tool for brands across virtually all industries, helping them build trust, drive sales, and foster authentic customer relationships.

Emplifi’s comprehensive analysis reveals that brands leveraging UGC are seeing impressive results, driving nearly $8 billion in annual revenue, with the potential of increasing average order value (AOV) by 15%. Access this report to get exclusive industry insights, key performance metrics, and actionable strategies to accelerate your UGC strategy.

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UGC contributes nearly $8 billion in annual revenue for Emplifi social commerce clients

UGC also serves as a critical touchpoint in omnichannel marketing strategies. It enhances social media engagement, enriches website content, and fuels conversion rates.

54%
Percentage of consumers who always or regularly research online pictures or videos of real people prior to purchasing an item.
49%
Percentage of consumers trust online reviews as much as personal recommendations
4.9x
Increase in repeat website visits among those who engage with UGC.

Ready to fuel your teams with A-CX?

Discover what Emplifi can do for you. We turn small teams into large ones, and large teams into well oiled machines, but either way, we offer the rocket ship, you just need to jump on.

What can you expect?

  • A live walkthrough of Emplifi Fuel tailored to your specific social marketing, commerce, and care needs
  • A benchmark of how your brand performs against peers in your industry
  • A partner who understands your business, and 22,000 others
  • A concrete action plan to go from disjointed teams to A-CX
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Outpace your competition with easy-to-use, innovative solutions

We’re recognized as a market leader in innovation, customer support, and ease of use from these organizations.

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