HP connects to everyone, everywhere with HP Live Expert Centre powered by Emplifi Live Advisor

Make your current laptop jealous. HP Live Expert Centre: making retail spaces and experiences accessible wherever you, or HP, may be.

HP reinvents how you work, how you play, and how you live. HP’s technology will reinvent your world- and they’re always pushing ahead, with no plans to stop.

HP’s vision is to create technology that makes life a little better for every person, every organization, and every community around the globe. This inspires HP to do what it does, make what it makes, invent, reinvent, and evaluate. HP works to create an amazing experience for their customers, providing them with the technology to help them get ahead in all areas of their lives.

Undivided attention for everyone, everywhere

Emplifi is not only empowering HP store staff in the traditional retail space with Live Advisor, but in an industry-first move, has created HP-specific dark stores. HP Live Expert Centre, powered by Emplifi, is a remote store that solely takes calls from customers online, giving them undivided attention, at all hours of the day.

Emplifi Live Advisor connects employees with customers online to recreate the in-person retail experience from the comfort of their homes. With this technology, HP’s Live Expert Centre gives customers the option of asking product questions and receiving great customer care from any location. The stats tell it all, too. On average, HP found that customers spent an average of 36% more in interactions powered by Emplifi in comparison to their normal online conversion rates.

"The HP Emplifi initiative has been one of our most successful from an omnichannel perspective," said Brian Chavrimootoo, Global Omni Channel Innovation Manager at HP. "The fact that we can connect the digital world to the physical world, delivering customers a VIP experience from the comfort of their own home, is something that we are very proud of at HP. The Emplifi team is knowledgeable, enthusiastic, and dedicated to achieving HP’s objectives. Emplifi is a pleasure to work with."

The takeaway

HP is dedicated to helping its customers improve their lives with the best technology. With the help of Emplifi, HP can support its customers with a personal touch regardless of where they shop.

Interested in providing customers with an omnichannel experience? Schedule a demo with an Emplifi expert today.

Just some of our recent awards

Social Marketing Cloud
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: High Performer Enterprise - Winter 2021) - VoC
Award - Service Cloud (G2: High Performer - Winter 2021) - VoC
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot