The customer journey is only becoming more complex. The focus on customer experience (CX) has never been stronger as customers demand faster, more engaging and convenient experiences. Knowing how to best to close the customer experience gap has never been greater for brands today.
Serving customers today is nearly impossible without solid CX programs that support every digital channel. Creating a successful digital customer experience strategy requires brands to identify how these channels fit into the overall CX journey and think differently about their approach.
Thankfully, customer experience conferences and events offer a treasure trove of insights to help you modernize your CX programs, and learn new techniques and strategies to connect with your customers. They also provide great networking opportunities to discuss the latest trends, innovations, and customer expectations with your peers, industry leaders, and other CX professionals.
Now, more than ever, it's time to think differently about how to approach CX. Get inspired by these upcoming virtual events.
Upcoming CX Events
So how do you figure out which events to attend? We’ve rounded up a list of some of the best upcoming virtual and in-person CX events so you can block them off your calendar:
North American Customer Centricity Awards (October 27-28, Virtual)
The North American Customer Centricity Awards will showcase over 100 Customer Experience stories from across North America. The two-day event will also include business best practice stories, 130 real-world case studies, and networking opportunities.
Visit the Customer Centricity Awards website to register.
Emplifi Summit '21 (November 3-4, Virtual)
The first-ever Emplifi Summit brings together thought leaders and innovators in one exclusive event. Hear from leading brands on how they are navigating the CX opportunities ahead, examine fast-changing customer expectations, and discuss strategies to create standout experiences.
Speakers and entertainment include:
Award-winning author Elif Shafak
Veteran marketer Omar Johnson
Encantos CEO Steven Wolfe Pereira
Forbes CXO Lynne Schlesinger
Freestyle rapper Harry Mack
Double GRAMMY® award-winning Soul II Soul
Visit the Emplifi Summit website to register and see the full agenda.
CX Network LIVE: Digital CX 2021 (November 16-18, Virtual)
CX Network LIVE is a quarterly online event (getting on average 1,000+ registrations) showcasing the challenges and opportunities around a theme impacting the customer experience industry. CXN LIVE provides expert insights and solutions to help senior global CX practitioners navigate unchartered territories and make better decisions.
Visit the CX Network LIVE: Digital CX 2021 website to register.
Customer Contact Week (December 13-16, Las Vegas)
Customer Contact Week (CCW) is the world’s largest customer contact event series. For over 20 years, CCW serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery. The program also includes the CCWomen Summit, Diversity & Inclusion Summit, a Financial Services Intensive, and focuses on training, hiring, and retaining top talent.
Visit the Customer Contact Week website to register and learn more.
Digital Customer Experience (February 8-9, 2022, Virtual)
The 7th annual Digital Customer Experience attracts leaders from all areas across the customer experience industry to tackle key issues and challenges, in addition to showcasing the latest innovations in digital customer engagement.
To register, visit the Digital Customer Experience website.
The takeaway
Learning about your customers and how they interact with your brand and experience your product is crucial to remain competitive.
With engaging discussions, intuitive speakers, and virtual networking sessions, customer experience conferences and events help bring forward ideas, and strategic action for your organization. These events promise to do just that.
To learn more about CX trends and the upcoming Emplifi Summit, contact our team at summit@emplifi.io.
