Emplifi named a leader in The Forrester Wave Social Suites. Access the report.
The only unified and scalable social media management platform
Emplifi is built for teams of any size — from one to 1,000. Our modular platform powers social media across all digital touchpoints, unifying your customer engagement efforts and maintaining your brand identity. With solutions tailored for distributed teams, we connect marketing, commerce, and care into one seamless platform.
Our platform powers more than 20,000 global brands
Marketing Teams
Commerce Leaders
Care Teams
Strategic Leaders
Solutions for social media marketing teams
Our products support modern brands that require comprehensive social media management across a distributed network of contributors who execute marketing strategies at the local, regional, and global levels. Discover more.
Publishing
Enhance publishing and scheduling workflows with robust permissions and governance controls, while empowering collaboration through AI-assisted publishing tools.
Content Management
Centralize your content management with powerful search capabilities, AI insights, and rule-based labeling to improve content planning, discovery, and analysis.
Community
Simplify communication by unifying your inbox across social and review channels, supported by advanced filtering, sentiment analysis, AI responses, and language detection.
Listening
Gain actionable insights with comprehensive analytics, real-time spike alerts, and seamless care integration by using social media listening to track trends, sentiment, and conversations, ensuring your brand stays proactive across all channels.
UGC
Scale content production by leveraging your happiest customers to help build a library of brand-ready visual content to drive engagement.
Influencers
Leverage Emplifi’s end-to-end influencer management solutions to build brand awareness, amplify your influencer campaigns, and easily track performance.
Solutions for social commerce leaders
Our tools increase revenue through shoppable and scalable solutions like user-generated content, influencer marketing, live video shopping, AI-based chat, and customer ratings & reviews.
UGC
Use AI-powered text and image recognition to discover brand content, engage users, and deliver authentic experiences. Build a library of brand-ready visuals to connect with and convert shoppers.
Ratings & Reviews
Collect, manage, and display high-quality product reviews, Q&A, Checkout Comments, and Seller Ratings that drive conversions and engagement at the point of purchase.
Influencers
Leverage Emplifi’s end-to-end influencer management solutions to build brand awareness, amplify influencer campaigns, and track ROI.
Live Advisor
Bring the in-store experience to your customers at home by allowing agents to enhance online shopping with high-quality video and audio calls.
Chatbot
Streamline shopping for your customers with personalized interactions that drive satisfaction, loyalty, and sales.
Solutions for customer care teams
Our products enable your customer care teams to meet consumers wherever they are with timely and relevant communication that solves issues and builds loyalty on any social platform.
Agent
Empower your service agents to support and manage customer engagement and cases across all channels and digital touchpoints for intelligent, speedy resolutions.
Care
Streamline customer care with comprehensive case management that lets you manage both public and private messages without losing continuity.
Listening
Proactively address customer needs, enhance real-time support, and build stronger customer relationships by integrating social listening into your workflows.
Ratings & Reviews
Seamlessly manage and respond back to customer feedback across various touchpoints, enhancing brand reputation.
Chatbot
Streamline shopping for your customers with personalized interactions that drive satisfaction, loyalty, and sales.
Voice of the Customer
Launch surveys across social and digital care channels, as well as chatbot, to help you measure and optimize user experiences.
Knowledge
Resolve issues faster with Emplifi’s customer service knowledge management solution, which pulls together product information, FAQs, scripts, processes, policies, and answers.
Email Automation
Accelerate responses with real-time transcription, analysis, and personalized email responses with incredible speed and consistency.
Solutions for strategic leaders
Social media data is customer data, and our platform consolidates all your reporting to gain a holistic view that empowers your marketing, commerce, care, and customer experience teams. Say goodbye to multiple tools and messy spreadsheets — simplify the process, and ensure your entire organization is aligned.
Cross-platform insights
Easily aggregate and compare data across multiple touchpoints to better understand your customers.
Collaborative views
Create customized views specific to each team's needs, while maintaining enterprise-grade governance.
Flexible analysis
Get a holistic view or drill down into campaigns and topics that align with your business goals for powerful content analysis.
User-friendly
Make reporting easy, with intuitive dashboards and visualizations that can be easily scheduled to your inbox.
