Solutions for teams
Social Marketing
20,000 brands use Emplifi to power their social media marketing
Social Commerce
Achieve 4x the revenue in half the time
Social Customer Care
Meet the customer in their channel of choice
Service & Agent Case Management
Customizable consumer service
Product Modules
Comprehensive insight on social media analytics
Unified Analytics
AI-driven social content publisher
Publisher
Strengthen customer relationships
Community
Integrated social listening
Listening
Influencers
UGC
Care
Chatbot
Ratings & Reviews
Live Advisor
Agent
Emplifi Platform
The only unified & scalable social media management platform
Learn more about Emplifi's social marketing platform Explore the Platform
Customer Success Stories
All stories
Benefit Cosmetics
The beauty brand’s audience-first approach to content
Toyota
Driving customer engagement with deep insights
Kimpton Hotels
Why UGC is a critical part of their guest experience
Stanley
How the iconic brand increased product reviews and engagement
Freshpet
Streamlining customer interactions across channels
Hardee’s
Using social listening to capitalize on trending moments
Bath & Body Works
How the retailer is growing their community
Aeromexico
How the airline became one of the most loved travel brands on social
Industries
Agencies
Consumer Packaged Goods
Higher Education
Media & Entertainment
Restaurants
Retail & eCommerce
Sports
Travel & Hospitality
Outpace your competition
We’re recognized as a market leader in innovation and for our drive to give brands all the tools they need.
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Insights
Resource Center
Your resource center for everything social marketing, commerce and care
Blog
Get up to speed on the latest trends, tips, and best practices to power your strategy
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Latest insights on marketing, commerce, and care, straight from the experts
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Quarterly Industry Benchmarks
Compare your social media performance with global and regional industry benchmarks
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On-demand learning space for product training and best practices
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Trending insights
Report: The state of social media marketing report 2026
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Company Information
About Emplifi
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
Pricing
Explore our plans and pricing for social media marketing, commerce, or care.
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Agency Partners
We partner with industry-leading marketing and advertising agencies to deliver unmatched client success.
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Our marketing technology partners are the world’s most trusted platforms, tech solutions, and service providers.
Security, Privacy & AI
Trust Center
How we innovate with trust, security, and privacy.
Legal
Your source for security, privacy, and platform transparency.
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Retail & eCommerce

Social media marketing for retail and eCommerce

Emplifi’s powerful suite of social media marketing and commerce tools empowers retail and eCommerce brands to captivate buyers with engaging content and seamless shopping experiences.

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Maximize impact and revenue with an all-in-one social media solution

Increase average order value by 140%

Retail brands using Emplifi's eCommerce solutions create authentic shoppable experiences, leading to significant increases in average order value.

Boost conversion rates by 1.6x

Emplifi's comprehensive marketing tools empower retail and eCommerce companies to achieve a 1.6x increase in conversions, driving greater sales and revenue.

Enhance site repeat visits by 5.5x

Retail and eCommerce brands experience a 5.5x increase in site repeat visits and foster greater customer loyalty by using engaging and authentic social content with Emplifi.

Increase engagement by 2x

Retail and eCommerce businesses using Emplifi's platform experience a 2x increase in engagement on social media, creating more meaningful interactions with their audience.
"For Bath & Body Works, embracing digital transformation was essential. It’s more than just using technology as a tool. It’s about speaking the language of our times to connect deeply with our customers. It’s the blend of technology and personal touch that defines our customer success experience."
Mahmoud Zammar Marketing Executive, Bath & Body Works
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"Being able to use technology that allows customers to experience that and see it is just a big advantage for us on the website in order to help find the right product for the customer and get them to convert."
Graham Wilson Director of Digital and Omni Channel, Bensons for Beds
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Vitamine shoppe retail shop
"We were looking for a solutions provider that could be more than just a vendor—someone who could help us grow the business and be a true strategic partner. Emplifi really appealed to us because they built a relationship and then gave us the tools to do just that."
Tamara Pircz Senior Director of eCommerce, Vitamin Shoppe
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Gain shopper insights

Consolidate all reporting into one platform, and gain a holistic view that empowers your marketing, commerce, care, and customer experience teams.

Cross-platform insights
Easily aggregate and compare data across multiple touchpoints to better understand your customers.
Flexible analysis
Gain a holistic view or drill down into campaigns and topics that align with your business goals for powerful analysis.
Collaborative views
Create customized views specific to each team's needs, while maintaining enterprise-grade governance.
User-friendly
Simplify reporting with intuitive dashboards, visualizations, and reports that you can easily schedule to your inbox.
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Scale social proof

Transform your brand voice into a chorus with authentic content from your customers. Let them speak for you as brand ambassadors for your products or services.

AI-powered
Harness image recognition to easily tag products and sort media.
Integrated
Effortlessly distribute UGC across your social channels using our Emplifi Publisher integration.
Lightning-fast
Lightweight widgets ensure minimal impact on page-load times.
Easy set-up
Effortlessly tailor the style and design of your galleries to seamlessly match your site.
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Streamline content management

Maximize performance, streamline collaboration, and enhance efficiency with advanced social publishing and scheduling. Use collaborative tools to support seamless teamwork, while robust permission and governance management ensures control and compliance.

Omnichannel
Customize and schedule posts for seven social networks simultaneously, with different content and timing for each channel.
AI-powered
Leverage generative AI that learns from your brand voice to craft engaging, on-brand social media copy, boosting efficiency and consistency in the content-creation process.
content management
Create customized views specific to each team's needs, while maintaining enterprise-grade governance.
Link in bio management
Drive conversions with dynamic microsites, available across multiple social media sites, seamlessly integrated into your workflow.
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Care for your community

Streamline and scale customer care with comprehensive case management that enables you to manage public and private messages without losing continuity. Effortlessly route, open, track, and resolve inquiries across social and review channels using intuitive, user-friendly tools.

Advanced automation
Optimize every step of your customer care workflow with automation for assignments and case status.
EASY ONBOARDING
Onboard in days, not months, with Emplifi’s user-friendly solutions that enable easy setup and eliminate the heavy lift for IT.
Third-party integrations
Effortlessly collaborate with CRM users, seamlessly escalating cases with complete context and data.
governance
Manage permissions, SLAs, audit trails, agent views, case information, and attributes with ease.
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Ready to fuel your CX and social media marketing?

Discover how Emplifi boosts efficiency, increases revenue, and scales your social media management — whether you have a small team or a complex product. Let’s talk today.

What can you expect?

  • A partner who cares about your strategy and objectives
  • Live demo showing how we differentiate from the pack
  • No pressure, just advice
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Outpace your competition with easy-to-use, innovative solutions

We’re recognized as a market leader in innovation, customer support, and ease of use from these organizations.