Security Policies, Practices, and Certification

We at Emplifi take security very seriously and have developed and implemented a comprehensive set of policies, procedures and technologies to ensure appropriate confidentiality, integrity and availability of your data, including penetration tests, vulnerability scans, secure development frameworks, access management, supplier management, compliance processes and employee security awareness.

As certified and accredited by third party privacy organizations, Emplifi holds an ISO/IEC 27001:2022 certification. The scope of Emplifi’s ISMS is limited to the infrastructure, software, people, procedures and data necessary to provide its services and that directly support the Emplifi SaaS “Customer Experience Platform” (Agent, Knowledge, BOT, VOC, Live Commerce, UGC, R&R, SMC) provided to customers.

Emplifi ISO certificate

View ISO/IEC 27001:2022 certificate

SOC 2 Type 2 – We have obtained SOC 2 Type 2 audit report for our commitment to protecting and safeguarding data with full transparency into security, availability, confidentiality, privacy and compliance controls at Emplifi. If you would like to request our latest available SOC 2 Type 2 report, please contact dataprivacy@emplifi.io.

If you identified any security risk or a vulnerability in any of our systems and products or would like to ask a question regarding our security policies and certifications, please contact us at security@emplifi.io.