Solutions for teams
Social Marketing
20,000 brands use Emplifi to power their social media marketing
Social Commerce
Achieve 4x the revenue in half the time
Social Customer Care
Meet the customer in their channel of choice
Service & Agent Case Management
Customizable consumer service
Product Modules
Comprehensive insight on social media analytics
Unified Analytics
AI-driven social content publisher
Publisher
Strengthen customer relationships
Community
Integrated social listening
Listening
Influencers
UGC
Care
Chatbot
Ratings & Reviews
Live Advisor
Agent
Emplifi Fuel
The only autonomous customer experience platform
Learn more about Emplifi's autonomous cx platform Autonomous CX Platform
Customer Success Stories
All stories
Benefit Cosmetics
The beauty brand’s audience-first approach to content
Toyota
Driving customer engagement with deep insights
Kimpton Hotels
Why UGC is a critical part of their guest experience
Stanley
How the iconic brand increased product reviews and engagement
Freshpet
Streamlining customer interactions across channels
Hardee’s
Using social listening to capitalize on trending moments
Bath & Body Works
How the retailer is growing their community
Aeromexico
How the airline became one of the most loved travel brands on social
Industries
Retail & eCommerce
Travel & Hospitality
Consumer Packaged Goods
Restaurants
Sports
Media & Entertainment
Higher Education
Agencies
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Insights
Resource Center
Your resource center for everything social marketing, commerce and care
Blog
Get up to speed on the latest trends, tips, and best practices to power your strategy
Webinars
Latest insights on marketing, commerce, and care, straight from the experts
Product Tours
Explore our product tour library and interactive demos to see Emplifi in action
Quarterly Industry Benchmarks
Compare your social media performance with global and regional industry benchmarks
Key Terms Glossary
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Customers
Learning Center
On-demand learning space for product training and best practices
Documentation
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Support
See the real-time status of Emplifi platforms and submit a technical support request
Trending insights
Report: The state of social media marketing 2026
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Company Information
About Emplifi
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
Pricing
Explore our plans and pricing for social media marketing, commerce, or care.
Careers
Learn about working at Emplifi and find the perfect role for you.
Events
Discover upcoming events to inspire your social media and CX strategy.
Leadership
Learn about our team of experienced executives driving innovation at Emplifi.
Media & Press
Keep up to date with news and insights from our newsroom.
Agency Partners
We partner with industry-leading marketing and advertising agencies to deliver unmatched client success.
Technology Partners
Our marketing technology partners are the world’s most trusted platforms, tech solutions, and service providers.
Security, Privacy & AI
Trust Center
How we innovate with trust, security, and privacy.
Legal
Your source for security, privacy, and platform transparency.
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Get in touch with Emplifi.
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Security Policies, Practices, and Certification

We at Emplifi take security very seriously and have developed and implemented a comprehensive set of policies, procedures and technologies to ensure appropriate confidentiality, integrity and availability of your data, including penetration tests, vulnerability scans, secure development frameworks, access management, supplier management, compliance processes and employee security awareness.

As certified and accredited by third party privacy organizations, Emplifi holds an ISO/IEC 27001:2022 certification. The scope of Emplifi’s ISMS is limited to the infrastructure, software, people, procedures and data necessary to provide its services and that directly support the Emplifi SaaS “Customer Experience Platform” (Agent, Knowledge, BOT, VOC, Live Commerce, UGC, R&R, SMC) provided to customers.

View ISO/IEC 27001:2022 certificate

SOC 2 Type 2 – We have obtained SOC 2 Type 2 audit report for our commitment to protecting and safeguarding data with full transparency into security, availability, confidentiality, privacy and compliance controls at Emplifi. If you would like to request our latest available SOC 2 Type 2 report, please contact dataprivacy@emplifi.io.

If you identified any security risk or a vulnerability in any of our systems and products or would like to ask a question regarding our security policies and certifications, please contact us at security@emplifi.io.

Acknowledgments

We would like to extend our thanks to the following people and organizations for making our infrastructure more secure:

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What can you expect?

  • A live walkthrough of Emplifi Fuel tailored to your specific social marketing, commerce, and care needs
  • A benchmark of how your brand performs against peers in your industry
  • A partner who understands your business, and 22,000 others
  • A concrete action plan to go from disjointed teams to A-CX
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