We innovate with trust, security, and privacy at our core

We collect various types of personal data, including names, email addresses, payment information, and any other data necessary to provide our services. We limit data collection to what is necessary for our operations. You can find more information in our terms and conditions Annex 1: Specification of Customer Private Data.

We implement industry-leading security measures, including end to end encryption, role based access controls, and regular security audits.

We only share data with third parties when necessary to provide our services or when legally required. We ensure that all third parties comply with our privacy standards and data protection regulations. Our third parties are listed as sub processors in our terms and conditions Annex 1: Specification of Customer Private Data.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected (usually contract duration plus up to 90 days) or as required by law. Once data is no longer needed, we securely delete.

We comply with GDPR by implementing data protection principles, ensuring data subject rights are respected, and appointing a Data Protection Officer (DPO) to oversee compliance efforts.

Yes, you can submit a request through our customer support (support@emplifi.io), and we will respond in accordance with applicable data protection laws.

In the event of a data breach, we have a data breach plan in place to contain the breach, assess the impact, and notify affected individuals and relevant authorities as required by law.

This depends on jurisdiction but ordinarily you have the right to access, correct, delete, and restrict the processing of your personal data. You may also object to processing and request data portability.

All data transmitted between our users and our servers is protected using encryption protocols such as TLS (Transport Layer Security) to ensure confidentiality and integrity.

Yes, we conduct regular security audits and assessments to identify vulnerabilities and ensure our security measures are effective. These audits are part of our SOC Type 2 compliance.

We utilize cloud providers such as AWS that comply with strict security standards and regulations. We implement encryption, role based access controls, and regular monitoring by our VP Global Cloud and Technical Ops to protect data stored in the cloud.

We provide regular training including annual mandatory training to our employees on privacy and data protection policies. Our legal team, CISO, and DPO ensure that all employees understand their responsibilities regarding data privacy.

Yes, you can withdraw your consent for data processing at any time. Upon withdrawal, we will cease processing your data unless there are other legal bases for continuing the processing.

We comply with applicable data transfer regulations, including using Standard Contractual Clauses (SCCs) to ensure adequate protection for personal data transferred outside the EU/UK to non data adequate countries.

We do not knowingly collect personal data from children. If we learn that we have inadvertently collected such data, we will take steps to delete it.

You can report any privacy concerns or complaints to our DPO at support@emplifi.io. We take all reports seriously and will investigate any issues promptly.

If your organization requires HIPAA compliance, we offer specific agreements and security measures to ensure compliance with healthcare data protection standards.

When you delete your account, we will retain your personal data only as required by law. Otherwise, we will securely delete your data according to our data retention policy. Our privacy notices can be found here for the website, here for our products and our terms are here.

Yes, we provide a Data Processing Agreement (DPA) as part of our terms and conditions here.

Our in-house legal team and very enthusiastic DPO (Data Protection Officer) continuously monitors changes in privacy regulations worldwide. We regularly update our policies and practices to ensure compliance with all applicable laws.

Yes, for each product we offer the DPIA is a ‘living’ document updated by the Product lead and overseen by the DPO.

We provide AI solutions that enhance user experience and automate routine tasks, such as predictive analytics, natural language processing, and data categorization, all classified as low-risk under the EU AI Act. For further details please contact your sales representative.

Our AI development process adheres to ethical guidelines, focusing on transparency, fairness, and accountability. We continuously monitor our AI systems to ensure they operate within these principles and conduct AI DPIAs with our Senior Director of AI research and DPO.

We do not use customer data for training our AI models unless explicitly agreed upon. Any data used for training is anonymized and aggregated to protect individual privacy.

We implement rigorous testing and validation processes to identify and mitigate biases in our AI algorithms. Our diverse development team also works to ensure various perspectives are considered during model training.

We ensure compliance with the AI Act by categorizing our AI systems as low-risk, adhering to applicable regulations, and regularly reviewing our practices with our in-house legal team.

Absolutely! We offer customizable AI solutions that can be tailored to meet your specific organizational needs, ensuring they align with your business objectives.

We treat data privacy with utmost importance. Our CISO and DPO oversee data protection practices to ensure compliance with privacy laws, including GDPR, and maintain customer trust.

We provide clear documentation on how our AI algorithms work, including their intended use, decision-making processes, and the data they rely upon, ensuring transparency for our customers.

We conduct extensive testing and validation of our AI systems before deployment. Continuous monitoring and updates are also performed to ensure ongoing reliability and effectiveness.

Yes, you can opt out of specific AI-based features at any time. We provide flexible options to ensure our services align with your preferences.

We encourage user feedback on AI performance and use this input to improve our algorithms. Our customer support team is always available to address any concerns or suggestions.

In the event of a malfunction, we have protocols in place for rapid identification and resolution. Our support team will work promptly to restore normal functionality and inform affected users.

We implement strict access controls and monitor usage to prevent misuse. Additionally, our Senior Director of AI conducts regular audits to ensure compliance with our ethical guidelines and legal requirements.

Yes, our AI solutions comply with relevant industry standards and best practices, including those outlined by the AI Act, ensuring they meet regulatory requirements.

Our in-house legal team and ardent DPO actively monitor changes in AI regulations and guidelines. We regularly update our practices to ensure compliance with evolving legal frameworks.

We provide comprehensive support, including onboarding assistance, training resources, and ongoing technical support to ensure a smooth implementation of our AI solutions.

Yes, we conduct regular audits of our AI systems to assess compliance, identify potential risks, and implement improvements as needed. This is part of our commitment to maintaining high standards.

While we cannot provide direct access to proprietary algorithms, we offer detailed documentation that explains their functionality, intended use, and decision-making processes post NDA.

We prioritize sustainability by optimizing our AI algorithms for efficiency and minimizing resource consumption. We also stay informed about emerging sustainable practices in AI development.

Emplifi will provide the availability of the SaaS Services at 99.5% of time 24 hours a day, 7 days a week, 365 days a year. The percentage of the Services availability time is calculated on a monthly basis. Any customer support requests are to be sent to the e-mail address support@emplifi.io.

The standard support is maximum 3-hour first-response time including approach and scheduled timing is guaranteed by Provider’s Customer Support for requests sent in the standard business hours. Standard business hours are: Monday – Friday (24 hours a day). More information can be found in our SLA.

Yes, our DPA is part of our terms and conditions found in our terms and conditions.