Emplifi Service Cloud plans

Find the perfect plan for your needs and budget

Deliver exceptional care and service across every channel

Service Cloud
Foundation packages to trial the offerings
Starter with omni-channel support
Channels with advanced Bot and Analytics
Enterprise with full Bot platform and Automation
Contact Sales Contact Sales Contact Sales Contact Sales
Intuitive case management tools

AI-powered next best actions

Knowlegebase & CRM integration
5 Agents 10 Agents 50 Agents 50+ Agents
AI chatbot for web, social, SMS, mobile, interactive

Digital self-service , simple to complex engagements

Escalate to live agents with full contextual history
Bot without self-service Basic Chat, SMS, Web Basic Chat, SMS, Web Full-scale bot / self-service with advanced automation
Centralize and access documents, video, audio, files, etc.

Foundation for bot and agent case management

Onboard and train agents with accuracy, consistency, speed
CX Analytics
Advanced data, analytics and insights on product, service or brand experiences

Visual dashboards (standard and customized)

Workflow with other business intelligence tools (PowerBI, Tableau, etc.)
Voice of Customer (VoC)
VoC for Retail - surveys + insights via feedback post-sale purchase

VoC for Data Analysts for web and digital experiences

VoC for CX & Service - agent performance and overall
Additional Fee Additional Fee
Managed Services
Email Virtual Assistant
AI-powered real-time email analysis and responses

Personalization with automation and efficiency

Rules-based configuration helps offload individual email responses per agent
Additional Fee Additional Fee Additional Fee Additional Fee

Part of our unified customer engagement platform

Empower your organization to elevate experiences across the customer journey

Emplifi Social Marketing Cloud

emplifi all incoming dashboard screenshot

Emplifi Commerce Cloud

Emplifi Live Advisor

Just some of the brands empowered by Emplifi Service Cloud

  • Audi logo
  • The Cheesecake Factory logo
  • Delta-260x173
  • Dine Brands Global logo
  • Land O'Lakes Logo
  • Mercedes-Benz Logo
Bush’s Best logo
"We’ve moved from a manual environment where we had to do everything twice... to an automated, completely integrated platform that has decreased our handling time from three to four days to same-day resolution."
Bush Brothers & Company

Kenna Hess

Manager of Consumer Relations

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Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
CUSTOMER Contact Center Technology Award 2023
TrustRadius Top Rated 2024 Badge
G2 Badge: Leader Enterprise Spring 2024
Logo - G2: Highest User Adoption (Spring 2024)
Logo - G2: Easiest Admin Mid-Market (Spring 2024)
Logo - G2: Enterprise Leader EMEA (Spring 2024)
Award - G2: Users Love Us