Emplifi Service Cloud plans

Find the perfect plan for your needs and budget

Deliver exceptional care and service across every channel		Service Cloud
		Starter Foundation packages to trial the offerings	Channels Starter with omni-channel support	Enterprise Channels with advanced Bot and Analytics	Automation Enterprise with full Bot platform and Automation
		Contact Sales	Contact Sales	Contact Sales	Contact Sales
Features	Agent
	Intuitive case management tools AI-powered next best actions Knowlegebase & CRM integration	5 Agents	10 Agents	50 Agents	50+ Agents
	Bot
	AI chatbot for web, social, SMS, mobile, interactive Digital self-service , simple to complex engagements Escalate to live agents with full contextual history	Bot without self-service	Basic Chat, SMS, Web	Basic Chat, SMS, Web	Full-scale bot / self-service with advanced automation
	Knowledge
	Centralize and access documents, video, audio, files, etc. Foundation for bot and agent case management Onboard and train agents with accuracy, consistency, speed
	CX Analytics
	Advanced data, analytics and insights on product, service or brand experiences Visual dashboards (standard and customized) Workflow with other business intelligence tools (PowerBI, Tableau, etc.)
	Voice of Customer (VoC)
	VoC for Retail - surveys + insights via feedback post-sale purchase VoC for Data Analysts for web and digital experiences VoC for CX & Service - agent performance and overall	Additional Fee	Additional Fee
	Managed Services

	Email Virtual Assistant
	AI-powered real-time email analysis and responses Personalization with automation and efficiency Rules-based configuration helps offload individual email responses per agent	Additional Fee	Additional Fee	Additional Fee	Additional Fee

Part of our unified customer engagement platform

Empower your organization to elevate experiences across the customer journey

Just some of the brands empowered by Emplifi Service Cloud

"We’ve moved from a manual environment where we had to do everything twice... to an automated, completely integrated platform that has decreased our handling time from three to four days to same-day resolution."

Bush Brothers & Company

Kenna Hess

Manager of Consumer Relations

For Social Marketing Leaders

For Commerce Leaders

For Customer Care Leaders

Social Marketing Cloud

Social Commerce Cloud

Service Cloud

Delta Air Lines

Hardee's

Stanley

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Emplifi Service Cloud plans

Deliver exceptional care and service across every channel

Part of our unified customer engagement platform

Emplifi Social Marketing Cloud

Emplifi Commerce Cloud

Just some of the brands empowered by Emplifi Service Cloud

Just some of our recent awards