Deliver exceptional care and service across every channel |
Service Cloud | ||||
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Starter
Foundation packages to trial the offerings
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Channels
Starter with omni-channel support
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Enterprise
Channels with advanced Bot and Analytics
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Automation
Enterprise with full Bot platform and Automation
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Contact Sales | Contact Sales | Contact Sales | Contact Sales | ||
Features
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Agent
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Intuitive case management tools
AI-powered next best actions Knowlegebase & CRM integration |
5 Agents | 10 Agents | 50 Agents | 50+ Agents | |
Bot
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AI chatbot for web, social, SMS, mobile, interactive
Digital self-service , simple to complex engagements Escalate to live agents with full contextual history |
Bot without self-service | Basic Chat, SMS, Web | Basic Chat, SMS, Web | Full-scale bot / self-service with advanced automation | |
Knowledge
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Centralize and access documents, video, audio, files, etc.
Foundation for bot and agent case management Onboard and train agents with accuracy, consistency, speed |
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CX Analytics
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Advanced data, analytics and insights on product, service or brand
experiences
Visual dashboards (standard and customized) Workflow with other business intelligence tools (PowerBI, Tableau, etc.) |
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Voice of Customer (VoC)
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VoC for Retail - surveys + insights via feedback post-sale
purchase
VoC for Data Analysts for web and digital experiences VoC for CX & Service - agent performance and overall |
Additional Fee | Additional Fee | |||
Managed Services
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Email Virtual Assistant
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AI-powered real-time email analysis and responses
Personalization with automation and efficiency Rules-based configuration helps offload individual email responses per agent |
Additional Fee | Additional Fee | Additional Fee | Additional Fee |