Meet your audience where they want you with fast-to-deploy Social FAQ Bots

Say hello to your new Social FAQ Bot — your always-on teammate built to elevate social care, boost engagement, and crush customer wait times. We’re offering limited-time setup incentives perfect for fast-moving teams that want real results without the dev backlog.

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Benefits

Customers are looking for help online. And they expect you to be there too.

Today’s consumers demand instant responses, seamless digital experiences, and 24/7 availability. Traditional human agent-only support models often struggle to meet these demands.

1 in 3

Social media users who expect you to respond to their DM within one hour.

Deploy faster first responses with instant reactions on social to your audience’s most frequently asked questions.

50%

Of consumers prefer self-service to resolve simple questions.

Emplifi’s Social FAQ Bot is ready to provide instant support and handle routine 24/7.

Impact

Real results, real fast

What’s the impact of providing instant answers for your audience? It saved one Emplifi retail client saved more than $500,000. Drive meaningful impact like this:

29%

drop in wait times for faster support and happier customers

1 min

average handling time for a major boost in agent efficiency

176%

moe contacts handled helping scale without headcount

Features

Why social teams love Emplifi Chatbot

Never miss a message

Bots instantly handle high-volume questions so your team doesn’t drown in DMs and comments from social.

Built-in customer clarity

AI and NLP decode what people really mean — delivering helpful, on-brand replies that sound like your brand.

Insights you can act on

Understand what customers are asking and how they’re feeling — so you can adjust strategies in real time.

Human when it matters

Social FAQ Bots take care of the basics— your team jumps in when empathy, nuance, or escalation is needed. It’s a partnership, not a replacement.

Powered by Emplifi

Emplifi Social FAQ Bot works with your campaigns, commerce data, and care team tools. No extra integration headaches.

Social customer care metrics in a unified analytics dashboards

What our customers say

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"Emplifi supports us every day, in everything that we do. Our spokes on the wheel are integrated with Emplifi, making it easy for our teams to enter the correct data, which in turn helps with accurate reporting. Many critical decisions within our organization are made based on the information collected, and being able to run accurate reporting. The integrated Emplifi tools help us do that easily.”

Lisa Diehl Director, Consumer Care

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"Emplifi enables us to offer more comprehensive, real-time support for our flight attendants using their existing in-flight handheld devices."

Erica Smith IFS Technology Delivery Manager at Delta Airlines.

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Emplifi has made life a lot easier. The whole process has been smooth, from working with our wonderful customer success manager, to implementing and managing the tool, the Emplifi team was available, responsive, and knowledgable.

Alex Bresette Director of Guest Relations

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The social pulse: The state of consumer-brand social engagement in 2025