Emplifi celebrates award-winning experiences

Multi-brand automotive ecosystem

Stellantis connected care, content, and analytics into a single operational framework, bringing structure, alignment, and visibility to one of the world’s largest automotive networks.

“Connecting care, content, and analytics into one operational framework brought alignment, efficiency, and control across our global social ecosystem.”

Stellantis global social operations team

• 100 agencies
  Managed in one ecosystem
• 20 brands
  Unified governance
• Care → Analytics
  End-to-end implementation
• 100+ Regions

AI-powered consumer electronics care

Hisense introduced AI-driven social care workflows on Emplifi to triage and route a high volume of inbound inquiries, moving from once-a-week DM checks to issue resolution within 24 hours.

“An AI chatbot as the first line of support let us deliver faster response times, smarter routing, and a far more scalable approach to high-volume care.”

Hisense customer care team

• Once a week → 24 hrs
  Inbound resolution
• AI chatbot
  First-line triage
• Auto-routed
  Post-sales to care teams
• SLA-ready
  Every request handled in time

High-volume eCommerce and direct-to-consumer

By centralizing inbound social messages and combining real-time triage with close team collaboration, Naked Wines now delivers fast, empathetic support at scale even through extreme peak-trading periods.

“Centralising every inbound message and pairing real-time triage with close team collaboration lets us deliver fast, empathetic support even at peak volumes.”

Naked Wines social customer care team

• 41 min → 31 min
  Average response time
• 55% of social contacts
  Response coverage
• NPS 56.9 → 70
  FY24 to FY26
• Peak-ready
  Staffed for high-volume periods

Elite international sports organization and lifestyle brand

Following the 2025 Champions League, PSG used a Social Media Scorecard built on Emplifi Insights to steer content strategy beyond vanity metrics, and produced their most visible week in years.

“Deep analytics let us steer content strategy beyond vanity metrics and produced our most visible week in years following the Champions League.”

Paris Saint-Germain social media team

Global public service broadcaster and media network

BBC Sport’s Women’s Euros campaign redefined how a century-old broadcaster connects with a new generation. Emplifi powered publishing, community management, and reporting end-to-end.

“Using one platform for publishing, community, and reporting, we reshaped our strategy to become a must-follow brand for Gen Z.”

BBC Sport social team

• 231M views
  Across the campaign
• 76% under 34
  TikTok audience share
• Must-follow
  Brand status with Gen Z
• One platform
  Publishing, community, reporting

Global agricultural technology and sustainable farming solutions

Syngenta’s global digital marketing team moved Fuel AI from experiment to operating engine, embedding AI PrimeTime, AI Composer, and AI-generated dashboards across daily content and reporting workflows.

“AI doesn’t replace the marketer; it provides the superpower we need to leverage real-time insights and scale content across 100+ markets while remaining authentic”

— David Blundell, Global Social Media Manager, Syngenta

• AI PrimeTime
  Optimized publishing cadence
• AI Composer
  Scaled creative output
• AI dashboards
  Automated strategic reporting
• Global
  Daily AI-led operations