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20,000 brands use Emplifi to power their social media marketing
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Achieve 4x the revenue in half the time
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Meet the customer in their channel of choice
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Comprehensive insight on social media analytics
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Strengthen customer relationships
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Emplifi Fuel
The only autonomous customer experience platform
Learn more about Emplifi's autonomous cx platform Autonomous CX Platform
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Benefit Cosmetics
The beauty brand’s audience-first approach to content
Toyota
Driving customer engagement with deep insights
Kimpton Hotels
Why UGC is a critical part of their guest experience
Stanley
How the iconic brand increased product reviews and engagement
Freshpet
Streamlining customer interactions across channels
Hardee’s
Using social listening to capitalize on trending moments
Bath & Body Works
How the retailer is growing their community
Aeromexico
How the airline became one of the most loved travel brands on social
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Consumer Packaged Goods
Higher Education
Media & Entertainment
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Retail & eCommerce
Sports
Travel & Hospitality
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We’re recognized as a market leader in innovation and for our drive to give brands all the tools they need.
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EMPLIFI AUTONOMOUS CX PLATFORM

Drive business growth with Emplifi Fuel

Emplifi’s autonomous CX platform connects social marketing, commerce, and care to create digital experiences that actually work. It’s all powered by Emplifi Fuel, our intelligence engine that unifies your data, streamlines workflows, and turns customer experience into measurable growth.

Book a demo

Unify your social customer experience to drive engagement, efficiency, and revenue

You don’t need another point solution. You need a unified customer experience platform that connects the customer journey and fuels outcomes that matter for leading brands.

Create a unified command center for every interaction

Emplifi connects social marketing, commerce, and care into one autonomous platform — each team focused on the interactions that are theirs, leadership with a view across all of them. One place to run the whole operation, without the inefficiencies of disconnected systems.

Unified Platform
One place for marketing, commerce, and care.
Complete Customer View
Every touchpoint in full context.
Proven Results
Dine Brands cut average handling time on social cases by 80% — from five minutes down to one.

Unlock intelligent AI and automation at enterprise scale

Fuel accelerates value from day one with AI, smart workflows, and industry-built playbooks — all scoped to the teams, brands, and regions that need them. Automate at scale without giving up control of who does what, where.

Free Your Team From Repetitive Tasks
Handle repetitive work with intelligent workflows.
Industry-Ready Tools
Leverage pre-built playbooks and deep industry intelligence.
Proven Results
The Arizona Cardinals cut reporting time by 90%, saving 500+ hours a year. Cheil Chile reduced manual data gathering by 80% for Samsung.

Deliver measurable growth and business impact

Connect every action to real outcomes — revenue, loyalty, CSAT, efficiency. Tie your impact directly to the bottom line.

Performance Visibility
See what drives growth in real time.
Revenue & Loyalty
Personalize journeys that convert and retain.
Proven Results
Kirkland’s saw a 14% AOV lift from Emplifi-powered UGC.
Social media for business outcomes

Industry-specific solutions to power your social marketing, commerce and care

Discover how to turn brand enthusiasts into lifelong advocates. Our autonomous customer experience solutions adapt to your unique customer needs across every industry.

Agencies
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Consumer Package Goods
Media & Entertainment
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Restaurants
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Retail & eCommerce
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Sports
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Travel & Hospitality
Agencies
40%
Increase in client social engagement
digitalfarm
Boosted productivity and client satisfaction with new tools
80%
Reduction in reporting time
Cheil Chile + Samsung
Achieved 5% growth in audience with unified social platform
15+
Dedicated client suites fully customized
Xplace
Saved 45+ hours weekly while empowering clients autonomy
Learn more about solutions for marketing agencies
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Consumer Package Goods
55%
Increase in time spent on site
Jones Soda
Drove increase AOV with UGC-based augmented reality
100%
Increase in monitored TikTok engagement
Crayola
Enhanced trend detection and social media insights on TikTok
100+
Hours saved with automatation
Jägermeister
Merged 150+ accounts to drive consistent digital growth
Learn more about solutions for CPG
Media & Entertainment
59%
Increase in social post engagement
Penguin Random House
Grew community by 6.24% via improved social media insights
28%
Engagement rate on UGC gallery
VIZ Media
Boosted fan engagement with 50,000 new pieces of UGC
90%
Video view reach to non-followers
Nukta
Deployed unified analytics to increase brand credibility
Learn more about solutions for media & entertainment
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Restaurants
80%
Reduction in average handling time
Dine Brands
Enhanced guest experience and advocacy with 10,000+ reviews
8M+
Impressions on X
Hardee's
Discovered significant brand opportunity via social listening
128%
Increase in social media volume
Domino's
Turned social conversations into a real-time marketing engine
Learn more about solutions for restaurants
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Retail & eCommerce
45%
Reduction in response times
Salomon
Streamlined social interactions and customer service
150%
Increase in total reviews collected
Vitamin Shoppe
Boosted social proof with expanded review collection
27%
Conversion rate from UGC gallery
Carhartt
Increased customer trust, engagement, and brand identity
Learn more about solutions for retail & eCommerce
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Sports
21%
YoY increase in social media video views
UFC
Reached 26 billion social video views to deepen fan engagement
40M+
Global fans across social channels
G2 Esports
Centralized engagement and insights across 10 platforms
90%
Reduction in manual reporting
Arizona Cardinals
Saved over 500 hours annually for social media team
Learn more about solutions for sports
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Travel & Hospitality
$2M+
Savings across three years
Delta
Evolved guest services ticketing system to boost cost savings
250M
Impressions from a single UGC campaign
The Cosmopolitan of Las Vegas
Sparked a 42% lift in engagement through curated UGC
150%
Increase in audience engagement
TUI fly Belgium
Slashed cost per engagement by 81% while creating efficiencies
Learn more about solutions for travel & hospitality

Connect, convert, and care with one autonomous customer experience platform

With 44 events a year and fighters competing globally, we need data to see who’s breaking through. Emplifi allows us to spot rising stars, track engagement trends, and push the right talent in the right market at the right time.
Aziz Bawany Senior Director of Digital Media & Product, UFC

Frequently asked questions

Autonomous customer experience (A- CX) uses AI to automatically manage, optimize, and personalize customer interactions across channels without constant manual input. This includes capabilities like agentic AI, content orchestration, and AI-driven customer engagement. Emplifi enables autonomous CX by combining AI-powered workflows, social listening, and unified customer data to help brands deliver faster, more relevant experiences at scale.

Emplifi enables Autonomous CX by bringing together AI, data, and workflows in a single platform. With tools like Emplifi Fuel, brands can leverage agentic AI to automate responses, prioritize customer interactions, and surface insights, while content orchestration ensures campaigns are executed seamlessly across channels. This reduces manual work and improves both customer engagement and operational efficiency.

Emplifi’s AI automates key parts of the customer experience lifecycle, helping teams scale without increasing manual effort. This includes content orchestration across channels, intelligent routing of customer messages through AI customer service chatbots, user-generated content discovery, performance prediction, and influencer identification. By combining agentic AI with automation, Emplifi enables faster execution and more consistent customer experiences.

Unlike point solutions that focus on a single function, Emplifi is a unified Autonomous CX platform that integrates marketing, commerce, and customer care into a single system. It combines content orchestration, agentic AI, and customer engagement tools to manage the entire customer journey end-to-end. This allows brands to deliver more connected, data-driven experiences while reducing complexity across teams.

Autonomous CX improves business outcomes by increasing efficiency, accelerating response times, and delivering more personalized customer interactions. With Emplifi, brands can use agentic AI and AI-powered chatbots to scale engagement, while content orchestration ensures consistent execution across channels. The result is reduced manual effort, higher customer satisfaction, and stronger connections between social engagement and revenue.

Ready to fuel your CX and social media marketing?

Discover how Emplifi boosts efficiency, increases revenue, and scales your social media marketing — whether you have a small team or a complex product. Let’s talk today.

What can you expect?

  • A partner who cares about your strategy and objectives
  • Live demo showing how we differentiate from the pack
  • No pressure, just advice
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Outpace your competition with easy-to-use, innovative solutions

We’re recognized as a market leader in innovation, customer support, and ease of use from these organizations.