For teams
Social Marketing
20,000 brands use Emplifi to power their social media marketing
Social Commerce
Achieve 4x the revenue in half the time
Social Customer Care
Meet the customer in their channel of choice
Service & Agent Case Management
Customizable consumer service
EMPLIFI PRODUCTS
Unified Analytics
Publisher
Community
Listening
Influencers
UGC
Care
Chatbot
Ratings & Reviews
Live Advisor
Agent
Emplifi Platform
The only unified & scalable social media management platform
Learn more about Emplifi's social marketing platform Explore the Platform
Customer Success Stories
All stories
Benefit Cosmetics
The beauty brand’s audience-first approach to content
Toyota
Driving customer engagement with deep insights
Kimpton Hotels
Why UGC is a critical part of their guest experience
Stanley
How the iconic brand increased product reviews and engagement
Freshpet
Streamlining customer interactions across channels
Hardee’s
Using social listening to capitalize on trending moments
Bath & Body Works
How the retailer is growing their community
Aeromexico
How the airline became one of the most loved travel brands on social
Industries
Agencies
Consumer Packaged Goods
Media & Entertainment
Restaurants
Retail & eCommerce
Sports
Travel & Hospitality
Outpace your competition
We’re recognized as a market leader in innovation and for our drive to give brands all the tools they need.
Get a demo
Insights
Resource Center
Your resource center for everything social marketing, commerce and care
Blog
Get up to speed on the latest trends, tips, and best practices to power your strategy
Webinars
Latest insights on marketing, commerce, and care, straight from the experts
Key Terms Glossary
Explore our key term definitions
Customers
Learning Center
On-demand learning space for product training and best practices
Documentation
Learn how to get the most out of your Emplifi products
Support
See the real-time status of Emplifi platforms and submit a technical support request
latest post
Gated resource: 2025 social media benchmarks report
Read more
Contact Us
About Emplifi
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
Leadership
Learn about our team of experienced executives driving innovation at Emplifi.
Careers
Learn about working at Emplifi and find the perfect role for you.
Media & Press
Keep up to date with news and insights from our newsroom.
Technology Partners
Our marketing technology partners are the world’s most trusted platforms, tech solutions, and service providers.
Agency Partners
We partner with industry-leading marketing and advertising agencies to deliver unmatched client success.
Privacy and legal
Trust Center
Innovation with trust, security, and privacy at our core.
Contact Us
Get in touch with Emplifi.
Get in touch
EMPLIFI RATINGS & REVIEWS

The advantage you need for online customer reviews

Shoppers want more reviews before they buy – Emplifi Ratings & Reviews delivers the most review sources on the fastest platform in the industry.

Get a demo
An example of online customer reviews from Emplifi

Speed wins. More online reviews, more sales.

Even a one-second delay can reduce conversions. Emplifi ensures that never happens. We not only boast the fastest reviews in the industry, but we collect more review types than any other platform.

57%

of shoppers abandon purchases due to slow-loading pages.

Emplifi’s Speedflex™ widgets are 85% faster than competitors.

Consumer opening a package
2x

Customers who switch to Emplifi double their review volume, driving trust and conversions.

We also collect more review types than any other platform, ensuring shoppers see the content they need to convert.

Consumer leaving a product review

Empowering purchases with honest opinions

30%
Increase in conversions from Emplifi
68%
Increase on time on site
154%
Increase in return visitors

Automated collection

Accelerate review collection and increase the number of reviews by gathering feedback from multiple channels.

A visual of online customer reviews

Fastest loading speed

Lightweight widgets ensure minimal impact on page load times, helping maintain fast website performance.

A person reading online customer reviews

Enhanced integration

Incorporate reviews seamlessly into email and SMS platforms, mobile apps, and loyalty programs.

An example of online customer reviews

Flexible front-end design

Easily customize your design with our JavaScript widgets, and take advantage of a robust API to create a personalized experience.

A view of customization for Emplifi Ratings & Reviews

How our customers benefit from Emplifi Ratings & Reviews

Read all customer stories
Hand holding Stanley cup
"Emplifi is by far the best in terms of integration with other tech providers. The dashboard itself provides a really robust analytics system that’s really easy to use – and the Emplifi team is amazing with support if we have any issues."
Lynna Kim Ecommerce Manager at Stanley
Read the full story
Raymour and Flanigan store with couple shopping for recliners
Raymour and Flanigan logo
"Emplifi’s shopper authentication is fantastic! It saves our customers’ time and any frustration in having to re-enter basic information that Raymour & Flanigan already has."
Sara Ravesi Director of Digital Marketing, Raymour & Flanigan
Read the full story
drill and tool set with wrenches
CPO logo
"Review syndication provides more reviews overall on our site and aids in the decision process. The CPO customer benefits from additional valuable product information including images and videos on the tools and supplies we sell."
Carolyn Carden VP of Ecommerce at CPO
Read the full story
man digging dirt with shovel
Gemplers logo
"One of the most exciting highlights is how Emplifi has been able to syndicate reviews from our biggest brands, which ultimately helps customers in their decision-making process."
Lindsey Kaiser Marketing Operations Specialist, Gemplers
Read the full story
Vitamine shoppe retail shop
"We were looking for a solutions provider that could be more than just a vendor—someone who could help us grow the business and be a true strategic partner. Emplifi really appealed to us because they built a relationship and then gave us the tools to do just that."
Tamara Pircz Senior Director of eCommerce, Vitamin Shoppe
Read the full story

Frequently asked questions

Emplifi supports Ratings & Reviews in multiple forms, including visual reviews, checkout comments, community Q&A, and seller ratings.

Yes, Emplifi enables you to respond to reviews directly within the platform, allowing you to engage with customers promptly.

Yes, Emplifi offers flexible customization options, allowing you to match the review widget’s design to your brand’s look and feel.

Yes, Emplifi has best-in-class moderation features to help you stay within brand and FTC guidelines.

Yes, your shoppers can translate all reviews to the local language in one click.

Yes, Emplifi provides customizable settings so you can tailor notifications, reporting, and response workflows to suit your brand’s specific needs and priorities.

Explore additional online customer reviews resources

Learn more about online customer reviews and how to monitor online reviews.

Ready to transform your social media efforts?

Emplifi helps boost efficiency, increase revenue, and scale your social media — whether you have a small team or a complex product. Want to see how? Let’s talk today.

Get a demo

What can you expect?

  • A partner who cares about your strategy and objectives
  • Live demo showing how we differentiate from the pack
  • No pressure, just advice
Get a demo

Outpace your competition with easy-to-use, innovative solutions

We’re recognized as a market leader in innovation, customer support, and ease of use from these organizations.