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Emplifi for retail

Turn social media into a revenue machine with social publishing that converts browsers into buyers

With Emplifi, it’s not hard to turn social followers into paying customers. Convert viewers into buyers and solve the cart abandonment problem with shoppable content and authentic social proof directly in the digital storefront.

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Emplifi retail command center combines revenue analytics, influencer results, and customer care cases

Trusted by the best in retail & eCommerce

27%

Conversion rate from UGC gallery

Carhartt

Increased customer trust, engagement, and brand identity

45%

Reduction in response times

Salomon

Streamlined social interactions and customer service

150%

Increase in total reviews collected

Vitamin Shoppe

Boosted social proof with expanded review collection

Explore all customer stories

Why Emplifi

Ensure every interaction contributes to the bottom line

Retail leaders use Emplifi to reduce acquisition costs by strengthening organic engagement and streamlining the path from discovery to checkout. By connecting content, reviews, and customer care, you create a shopping experience that converts interest into transactions.

Scalable social commerce

Transform discovery into direct product exploration with seamless paths from social posts to product detail pages.

Reduced cart abandonment

Surface authentic reviews and user-generated content at the point of purchase to increase buyer confidence and improve checkout completion.

Faster customer care for all

Automatically resolve pre-purchase questions across social and live chat channels from one workspace to reduce friction and protect conversion rates.

Lower acquisition costs

Leverage customer content and community engagement to reduce reliance on high-frequency paid creative.

Solutions by department

Retail social commerce dashboard pairs skincare creator content with clicks and product reviews

Social commerce & marketing

Accelerate sales through shoppable content and creator partnerships

Social is where discovery turns into demand. Emplifi helps your team convert attention into revenue with shoppable feeds and interactive video experiences designed to move customers from scroll to sale.

Shoppable Instagram & TikTok

Create high-converting link-in-bio storefronts and product-tagged posts that sync with your inventory.

Shoppable Video galleries

Embed interactive video content on your site that allows users to add items to their cart without leaving the player.

Creator ROI Tracking

Measure the exact revenue generated by influencer partnerships to optimize your marketing spend.

Emplifi Care workflow routes an urgent delivery complaint to an agent

Customer service & support

Scale your customer care for eCommerce with live chat and automation

Slow responses cost conversions. Emplifi unifies social messages and live chat into one queue so agents can resolve product questions before shoppers abandon their carts.

Social Care Command Center

Manage high volumes of inquiries from Facebook, X, and Instagram without increasing your support headcount.

Integrated Live Chat

Provide instant support directly on your checkout pages to answer product questions and prevent abandonment.

Automated Response Workflows

Use intelligent routing to handle routine shipping status queries while escalating complex sales opportunities to live agents.

Customer skincare photos and reviews appear beside an approved user post

Merchandising & product experience

Increase conversion rates by meeting buyers where they are

Shoppers are 2.4 times more likely to trust User-Generated Content (UGC) over brand-created imagery. Pair this with Emplifi’s Ratings & Reviews syndication and you give the buyer everything they need to click Pay Now.

User-Generated Content (UGC) Discovery

Automatically find and secure the rights to the highest-quality customer photos featuring your products.

Visual Reviews

Allow customers to upload photos and videos with their written reviews to provide a realistic look at your SKUs in action.

Review Syndication

Display your best customer feedback across your brand site and major third-party retail marketplaces simultaneously.

Insights from Emplifi

Explore our latest blogs and comprehensive guides designed to help you master customer experience strategies and drive growth.

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How does Emplifi help retail and eCommerce brands reduce cart abandonment?

Emplifi helps brands surface authentic reviews, user-generated content, and real-time customer support directly within the shopping journey. By reducing uncertainty at the point of purchase, retailers can increase buyer confidence and improve checkout completion rates.

Can Emplifi connect social engagement to measurable revenue?

Yes. Emplifi provides visibility into how shoppable content, influencer campaigns, and customer interactions contribute to site traffic, product views, and completed transactions. This helps retail teams understand which engagement strategies drive real business impact.

How does Emplifi support social commerce for retail brands?

Emplifi enables retailers to activate shoppable posts, interactive video experiences, and creator content that link directly to product pages. This shortens the path from discovery to purchase and helps convert high-intent social audiences into customers.

Can Emplifi help lower customer acquisition costs?

Emplifi helps brands leverage organic community content, customer advocacy, and authentic reviews to reduce reliance on high-frequency paid advertising. By strengthening trust and improving conversion rates, retailers can stabilize and optimize acquisition spend.

How does Emplifi improve customer care for eCommerce teams?

Emplifi unifies social messages and live chat into one centralized workflow, allowing support teams to respond faster to pre-purchase and post-purchase inquiries. Faster resolution helps protect conversions, improve satisfaction, and increase repeat purchase likelihood.