Emplifi support, all in one place

Submit a ticket through the support ticket form or email support@emplifi.io. The form asks for the product and the issue type, and you can attach screenshots. For advice on getting more from Emplifi, contact your Customer Success Manager.

Open the support ticket form. Add your email address, a subject and a description, then pick the product and the issue type. Set a priority if you want to, and attach any screenshots or files that show the problem. Sign in with your Emplifi account to follow every ticket you’ve opened under your requests.

Standard support sends a first response within three hours, Monday to Friday, 24 hours a day. The full service level agreement, including the 99.5% platform availability target, is in our Terms and Conditions.

Go to the Emplifi status page. It shows the live status and recent uptime of each Emplifi product, plus any open incident. Select Subscribe to updates to get incident alerts.

The Emplifi documentation has setup steps and how-to guides for each Emplifi product, plus the release notes. Developers can use the Emplifi API documentation. API access is available on request for Emplifi customers, so ask your account team to turn it on.

The Learning Center has on-demand courses, how-to videos, guides and certifications. To see a feature in action before you train your team, try the interactive product tours.

Fill in the Connect with your CSM form. A CSM will get back to you to schedule a session, whether you have questions or want help getting more from Emplifi.