Customer Success: Jones Soda Co (PTT migration)

Jones Soda showcases 20+ years of user-generated content with Emplifi

"We truly view Emplifi as a partner for our success. I appreciate that Emplifi has tailored the technology to work for our needs and processes, versus the other way around." — Curt Thompson, Director of Marketing at Jones Soda Co®

Jones Soda Co. achieved a 55% increase in time spent on site, a 48% increase in average order value (AOV), a 4.9x boost in repeat visits among those who engaged with UGC galleries on their site, and over 10,500 pieces of UGC collected and permissioned using Emplifi.

Since 1996, premium soda brand Jones Soda Co.® has been well known for bold, unique flavors, colors, and ever-changing labels. With community at their core, Jones Soda is famous for featuring user-generated content (UGC) from passionate consumers on its soda bottle labels.

By 2010, Jones Soda had amassed over one million submissions from fans hoping to be featured on the label. Now, with increasing digital touch points and unique technological activations available, the brand sought a scalable way to streamline its UGC collection process, all while displaying incredible community content in unique and innovative ways. Ultimately, the Jones Soda team chose Emplifi to power their community-driven marketing.

Augmented reality to bring UGC to life

As a pioneer on the UGC and tech front, Jones Soda didn't stop at static images when it came to celebrating customer content. The brand's "REEL LABELS" campaign allows users to submit videos to be showcased on-site via Emplifi, which the team then turned into an AR experience on real-life soda bottle labels. Customers can watch the reels come to life by scanning labels with their smartphones without the use of additional software.

"Emplifi is at the forefront of technology for leveraging UGC – from images to videos, we're able to do a lot more with our visual UGC," Thompson said.

The AR content Jones Soda collected and curated with Emplifi is valuable because of its flexibility for innovative reuse across various channels, including email, social media, and an on-site gallery.

"The support from the Emplifi team has been beyond helpful," said Erin Moriarty, Senior Digital Marketing Manager at Jones Soda Co. "Every time I have an issue, team members would troubleshoot problems with me and come up with a creative solution to get around the issue."

From manual to automated UGC galleries on-site

Emplifi created a smooth transition from a manually-led photo gallery of customer content collected over the years where the team wasn't able to easily sort through those photos to 54 automated UGC galleries site-wide, including product pages and a dedicated campaign page where customers can vote on their favorite label submissions from other fans. This unique site page drove a massive 69% engagement rate and generated over 4,600 community votes in just one month.

"Before Emplifi, we had this isolated gallery that was a bit dated and lacked some necessary functionality," Curt said. "We asked ourselves, 'What does it look like rebuilding from bottom up?' After exploring our options for UGC, we chose Emplifi."

"Having the ability to quickly and effortlessly curate user-generated content by simply filtering results through captions and leveraging the AI image recognition system has undoubtedly proven to be a significant time saver," said Erin. "The AI's capabilities were a major selling point for us."

Omnichannel UGC activation

Automating the UGC curation process lets the Jones Soda team celebrate the creativity of its community across its most important marketing channels, making sure no submission goes unrecognized. The brand's team showcases UGC in diverse ways, incorporating Emplifi galleries into Klaviyo email campaigns and sharing UGC on its social media profiles.

"There are a lot of tools in Emplifi that we felt were strong in terms of helping to create virality through voting and engagement, and that helped build the business and promote brand awareness," Thomson said.

Jones Soda also gives site visitors the option to shop directly from each piece of UGC displayed on-site with Emplifi's Shoppable Gallery Badges, driving a 48% increase in average order value (AOV) and a 55% increase in time spent on-site.

"We saw a direct impact on our DTC business because of Emplifi and it made for a much more frictionless experience and majorly upgraded our galleries," Thompson said.

The Jones Soda team looks forward to furthering its dedication to customers and inspiring its fanbase of talented creators to continue sharing their creations with the brand's community.

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