The only all-in-one customer engagement platform for enterprises

Customer Service Cloud Product

Guide agents through conversations with customers

Customer Engagement/Agent Empowerment Tools (Guidance)

Modern UI for intuitive case management

Suggested case codes and responses

Full customer history and context at a glance

Help your agents find answers fast with an integrated knowledge engine

Customer Engagement/Agent Empowerment Tools (Knowledge)

Syncs with Emplifi Agent to guide conversations

Connected knowledge management

Manage reputation and risk for your brand

Customer Engagement/Agent Empowerment Tools (Reputation Management)

Real-time alerts

Reliable fraud detection

Scale the solution as your business grows

Customer Engagement/Agent Empowerment Tools (Scalability)

New ways to engage, no problem

Powerful integrations

Enterprise-grade solutions

Adjust to your needs, without costly customizations

Customer Engagement/Agent Empowerment Tools (Adaptable)

Quick setup

Dedicated support

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Just some of our recent awards

Social Marketing Cloud
Award - G2 Crowd Leader (Fall 2022)
Award - G2 Crowd Leader - Enterprise (Fall 2022)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management
Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot