Emplifi Agent Hero


Customer case management tools to give customers the care they deserve

Empower your service agents to support and manage customer engagement and cases across all channels and digital touchpoints for intelligent, speedy resolutions.

Provide exceptional service, delivered consistently, across digital channels

customer service agents at workstations

Intuitive case management in a single workspace

Next-best actions for consistent, high-quality customer experiences

Full customer history and context at a glance

Suggested case codes and responses

Find answers to customer issues fast with an integrated knowledge engine

customer service agent with headset

Syncs with Emplifi Agent to guide conversations

Fully integrated knowledge management for customer service cases

Manage brand reputation and risk from customer issues

customer service agent engaging with customer via video

Real-time alerts

Reliable fraud and false complaint detection

Scale your case management solution as your business grows

customer agent team collaborating in workspace

Scale agent licenses up or down, across locations

New ways to engage, no problem

Powerful integrations

Just some of the brands being empowered by Emplifi

  • Delta-260x173
  • Domino's logo
  • Bush Brothers & Co Logo
  • Dine Brands Global logo
  • B&G Foods Logo
  • The Cheesecake Factory logo
  • Famous Brands International logo
Bush’s Best logo
"We’ve moved from a manual environment where we had to do everything twice... to an automated, completely integrated platform that has decreased our handling time from three to four days to same-day resolution."
Bush Brothers & Company

Kenna Hess

Manager of Consumer Relations

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Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
CUSTOMER Contact Center Technology Award 2023
TrustRadius Top Rated 2024 Badge
G2 Badge: Leader Enterprise Spring 2024
Logo - G2: Highest User Adoption (Spring 2024)
Logo - G2: Easiest Admin Mid-Market (Spring 2024)
Logo - G2: Enterprise Leader EMEA (Spring 2024)
Award - G2: Users Love Us