Emplifi Agent Hero


Customer case management tools to give customers the care they deserve

Empower your service agents to support and manage customer engagement and cases across all channels and digital touchpoints for intelligent, speedy resolutions.

Provide exceptional service, delivered consistently, across digital channels

customer service agents at workstations

Intuitive case management in a single workspace

Next-best actions for consistent, high-quality customer experiences

Full customer history and context at a glance

Suggested case codes and responses

Find answers to customer issues fast with an integrated knowledge engine

customer service agent with headset

Syncs with Emplifi Agent to guide conversations

Fully integrated knowledge management for customer service cases

Manage brand reputation and risk from customer issues

customer service agent engaging with customer via video

Real-time alerts

Reliable fraud and false complaint detection

Scale your case management solution as your business grows

customer agent team collaborating in workspace

Scale agent licenses up or down, across locations

New ways to engage, no problem

Powerful integrations

Just some of the brands being empowered by Emplifi

Bush’s Best logo
"We’ve moved from a manual environment where we had to do everything twice... to an automated, completely integrated platform that has decreased our handling time from three to four days to same-day resolution."
Bush Brothers & Company

Kenna Hess

Manager of Consumer Relations

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Just some of our recent awards