The only all-in-one customer engagement platform for enterprises

Guide agents through conversations with customers

Modern UI for intuitive case management

Suggested case codes and responses

Full customer history and context at a glance

Help your agents find answers fast with an integrated knowledge engine

Syncs with Emplifi Agent to guide conversations

Connected knowledge management

Manage reputation and risk for your brand

Real-time alerts

Reliable fraud detection

Scale the solution as your business grows

New ways to engage, no problem

Powerful integrations

Enterprise-grade solutions

Adjust to your needs, without costly customizations

Quick setup

Dedicated support

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Power great customer service and care experiences. See how Emplifi Service Cloud can help.

Just some of the awards in our trophy case

Social Marketing Cloud
Award - Social Marketing Cloud (G2: Leader Winter 2021)
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Asia-Pacific - Winter 2021)
Award - Social Marketing Cloud (SaaSWorthy: Top 20 Most Popular Software for Social Media Management - Q1 2021)

Market Leader Featured Customers

Service Cloud
Award - Service Cloud (G2: Momentum Leader - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer Enterprise - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer - Winter 2021)

VoC

Award - Service Cloud (American Business Awards - 2020 Steve Winner - Bronze)

Bot

Award - Service Cloud (AI Breakthrough Award - 2020)

Bot

Award - Service Cloud (Frost & Sullivan - 2020 Best Practices Award)

Bot/Agent

Award - Service Cloud (Big Innovation - 2019)

Bot

Award - Service Cloud (Customer Contact Center Technology Award - 2019)

Agent