Emplifi Agent Hero


Case management tools to give customers the care they deserve

Empower your agents to support and manage customer cases across all channels and digital touchpoints for intelligent, speedy resolutions.

Exceptional service delivered consistently, across channels

Emplifi Agent

Intuitive case management in a single workspace

Next-best actions for consistent, high-quality CX

Full customer history and context at a glance

Suggested case codes and responses

Find answers fast with an integrated knowledge engine

Emplifi Agent

Syncs with Emplifi Agent to guide conversations

Connected knowledge management

Manage reputation and risk for your brand

Emplifi Agent

Real-time alerts

Reliable fraud detection

Scale the solution as your business grows

Emplifi Agent

Scale agent licenses up or down, across locations

New ways to engage, no problem

Powerful integrations

Just some of the brands being empowered by Emplifi

  • Domino's logo
  • Dine Brands Global Logo
  • B&G Foods Logo
  • The Cheesecake Factory logo
Bush’s Best logo
"We’ve moved from a manual environment where we had to do everything twice... to an automated, completely integrated platform that has decreased our handling time from three to four days to same-day resolution."
Bush Brothers & Company

Kenna Hess

Manager of Consumer Relations

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Just some of our recent awards

Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Award - The Sammy 2022
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot