Emplifi Community Hero


Powerful community management tools that boost social media engagement

Nurture relationships, track trends, and improve activity across your organization — all from one central command center platform.

Bridge the gap between social marketing and social care

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Unified Inbox

Custom views and feeds

AI priority score

Sentiment analysis for social

Agent collision detection

AI-powered chatbots

Take support on social to the next level with Emplifi Care

With advanced routing powered by Emplifi’s Platform Intelligence Engine, Emplifi Care helps brands easily escalate and share support and care across teams to build lasting business relationships with customers.

emplifi social care dashboard screenshot mockup

Manage your community more efficiently with improved collaboration

Emplifi Team CSAT Performance dashboard view

Automated social media workflows

Crisis management

AI-powered spike alerts

Community reporting

Support for +100 languages

Powerful third-party integrations

Deliver exceptional customer service with automated responses

mobile screenshot example of automated customer service response in social feed

Just some of the brands being empowered by the Emplifi Social Marketing Cloud

  • Vivo Logo
  • Domino's logo
  • Benefit Cosmetics logo
  • ASUS logo
  • Miele logo
  • Hardee's logo
Domino's Logo
"Emplifi allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty."

Terri Haffey

Manager of Customer Care

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Request a personalized demo

Convert your followers into customers. See how Emplifi Social Marketing Cloud can help.
Request a Demo of Emplifi Social Marketing Cloud

Emplifi resources you might find interesting

Top image: 5 keys for community management

5 keys for effective social media community management

EMP115 UGC Guide 625x417

[Guide] How to Unlock the Power of UGC

Emplifi Blog: How unifying social media analytics can benefit your brand

How unifying social media analytics can benefit your brand

OG image: How social customer care can help your brand get 2024 started right

How social customer care can help your brand get 2024 started right

Top image: Community management tips

Social media manager tips: 8 pointers for better social community management

EMP366 Social Media Benchmarks 2024 625x417

[Report] 2024 Social Media Benchmarks

Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
CUSTOMER Contact Center Technology Award 2023
TrustRadius Top Rated 2024 Badge
G2 Badge: Leader Enterprise Spring 2024
Logo - G2: Highest User Adoption (Spring 2024)
Logo - G2: Easiest Admin Mid-Market (Spring 2024)
Logo - G2: Enterprise Leader EMEA (Spring 2024)
Award - G2: Users Love Us