Emplifi Community Hero


Powerful community management tools that boost social media engagement

Nurture relationships, track trends, and improve activity across your organization — all from one central command center platform.

Bridge the gap between social marketing and social care

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Unified Inbox

Custom views and feeds

AI priority score

Sentiment analysis for social

Agent collision detection

AI-powered chatbots

Take support on social to the next level with Emplifi Care

With advanced routing powered by Emplifi’s Platform Intelligence Engine, Emplifi Care helps brands easily escalate and share support and care across teams to build lasting business relationships with customers.

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Manage your community more efficiently with improved collaboration

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Automated social media workflows

Crisis management

AI-powered spike alerts

Community reporting

Support for +100 languages

Powerful third-party integrations

Deliver exceptional customer service with automated responses

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Just some of the brands being empowered by the Emplifi Social Marketing Cloud

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"Emplifi allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty."

Terri Haffey

Manager of Customer Care

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Convert your followers into customers. See how Emplifi Social Marketing Cloud can help.
Request a Demo of Emplifi Social Marketing Cloud

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