Powerful community management tools that boost social media engagement
Nurture relationships, track trends, and improve activity across your organization — all from one central command center.
Bridge the gap between marketing and care
Custom views and feeds
AI priority score
Agent collision detection
Take support to the next level with Emplifi Care
With advanced routing powered by Emplifi’s Platform Intelligence Engine, Emplifi Care helps brands easily escalate and share support and care across teams to build lasting business relationships with customers.
Manage your community more efficiently with improved collaboration
Automated social media workflows
AI-powered spike alerts
Support for +100 languages
Powerful third-party integrations
Deliver exceptional customer service with automated responses
Just some of the brands being empowered by Emplifi
"Emplifi allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty."
Manager of Customer Care
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Convert your followers into customers. See how Emplifi Social Marketing Cloud can help.