Emplifi Community Hero


Powerful community management tools that boost social media engagement

Nurture relationships, track trends, and improve activity across your organization — all from one central command center.

Bridge the gap between marketing and care

Emplifi Community

Unified Inbox

Custom views and feeds

AI priority score

Sentiment analysis

Agent collision detection

AI-powered chatbots

Take support to the next level with Emplifi Care

With advanced routing powered by Emplifi’s Platform Intelligence Engine, Emplifi Care helps brands easily escalate and share support and care across teams to build lasting business relationships with customers.

Emplifi Care

Manage your community more efficiently with improved collaboration

Emplifi Community

Automated social media workflows

Crisis management

AI-powered spike alerts

Community reporting

Support for +100 languages

Powerful third-party integrations

Deliver exceptional customer service with automated responses

Emplifi Bot

Just some of the brands being empowered by Emplifi

Domino's logo
Benefit Cosmetics logo
ASUS logo
Miele Logo
UCHealth logo
Domino's Logo
"Emplifi allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty."

Terri Haffey

Manager of Customer Care

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Convert your followers into customers. See how Emplifi Social Marketing Cloud can help.
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Just some of our recent awards

Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Award - The Sammy 2022
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot