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Powerful community management tools to boost social media engagement

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Manage communities at scale

Community Management (Scale)

One place for all communications

AI chatbots with easy escalation

Understand how your audience really feels

Community Management (Audience insights)

Always-on listening

Crisis management

Collaborate for efficiency gains

Community Management (Collaboration)

Automated social media workflows

Agent collision detection

Powerful third-party integrations

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Just some of our recent awards

Social Marketing Cloud
Award - G2 Crowd Leader (Fall 2022)
Award - G2 Crowd Leader - Enterprise (Fall 2022)
Award - Social Marketing Cloud (MarTech Breakthrough Award 2022)
Social Commerce Cloud
Award - The Sammy 2022
Service Cloud
Award - Service Cloud (G2: Leader - Fall 2022) - Experience Management
Award - Service Cloud (G2: High Performer Enterprise - Fall 2022) - Experience Management
Award - Service Cloud (AI Breakthrough Award - 2020) - Bot

Emplifi CX Cloud

Knowledge

Company

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