Launching a successful UGC campaign requires a clear strategy for sourcing, curating, and amplifying authentic customer content to build trust, drive engagement, and influence purchase decisions.
Modern consumers trust brands that are endorsed by their own communities. What may sound sales-y coming from your brand can sound more authentic coming from real-life consumers like them.
This is where user-generated content (UGC) comes in — but what’s the best way to go about collecting and leveraging high-quality UGC that your brand can leverage to help build brand awareness, inspire purchases, and better connect with your online community?
This tip sheet provides a quick look at some of the best practices you should consider as you venture into making UGC a bigger part of your marketing mix moving forward.
Looking for more tips to get started with UGC? Be sure to download our guide that we created in partnership with HubSpot, “How to unlock the power of UGC: The ultimate guide“, which dives further into this topic, and also looks at everything you need to get started with adding user-generated content to your marketing mix, and ways you can successfully amp your UGC efforts:

A UGC (user-generated content) campaign encourages customers to create and share content featuring a brand’s products or services. It’s effective because it leverages real experiences from real people, which consumers tend to trust more than brand-created content, making it a powerful driver of credibility, engagement, and conversions.
Brands can encourage UGC by creating clear calls-to-action, running campaigns or challenges, offering incentives, and making participation easy across social platforms. Highlighting and resharing customer content also motivates others to contribute, creating a continuous cycle of engagement.
High-quality UGC is authentic, relevant, and aligned with both the brand and its audience. It should feel natural rather than overly produced, while still meeting basic quality standards such as clear visuals, strong messaging, and appropriate brand fit.
UGC should be integrated across multiple touchpoints, including social media, product pages, ads, and email campaigns. Repurposing content in different formats helps maximize its value, reinforces authenticity across the customer journey, and ensures consistent messaging at every stage.
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