Solutions for Customer Service Teams: Harmonize CX | Emplifi

Emplifi named a leader in The Forrester Wave Social Suites. Access the report.

The demand for swift response times is non-negotiable.

Each customer interaction is an opportunity, and every moment counts. Emplifi understands this urgency, offering solutions that prioritize reducing response times without compromising quality.

Improve productivity

Keep your team agile

Unify your CX

Just some of the brands empowered by Emplifi Service Cloud

$2M+

saved in support and operations costs in the first three years

Delta-625x417

50%

decrease in manual issue resolutions and goodwill fulfillment time

20%

decrease in contact handling times

Freshpet (Transparent - Top aligned)

Integrated Emplifi tools

Delta (Transparent - Top aligned)

Customer care and service

Bush's Best (Transparent - Top aligned)

Case management

Emplifi resources you might find interesting

Emplifi Customer Experience Statistics 2024

Top 35+ customer experience statistics to know in 2024

Top image: 5 biggest customer expectations from those seeking social customer care

5 biggest customer expectations from those seeking social customer care

Emplifi Press - Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine

Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine

Emplifi Blog - How brands to use AI and stay authentically human

5 keys for brands to use AI and stay authentically human

Top image: Aligning teams for improved customer care

Aligning teams for improved customer care

EMP057-What is authenticity 625x417 – 3

What is brand authenticity, and why does it matter for customer experience?

Emplifi - Contact Center Industry Standards

9 important contact center industry standards (and how to achieve them)

Emplifi - Benefit of chatbots

12 chatbot benefits that make them a win-win for you and your customers

Bots: Top 3 things you should consider to deliver next-level CX

Bots: The top 3 things you should consider to deliver next-level CX