Emplifi Solutions: Customer Service Teams (Desktop)

SOLUTIONS FOR CUSTOMER SERVICE TEAMS

Harmonize the customer experience with Emplifi

Streamline and simplify the complexities of modern customer service with Emplifi Service Cloud’s scalable, customer-centric solutions.

The demand for swift response times is non-negotiable.

Each customer interaction is an opportunity, and every moment counts. Emplifi understands this urgency, offering solutions that prioritize reducing response times without compromising quality.

Improve productivity

Keep your team agile

Unify your CX

Just some of the brands empowered by Emplifi Service Cloud

  • Audi logo
  • The Cheesecake Factory logo
  • Delta-260x173
  • Dine Brands Global logo
  • Land O'Lakes Logo
  • Mercedes-Benz Logo

$2M+

saved in support and operations costs in the first three years

Delta-625x417

50%

decrease in manual issue resolutions and goodwill fulfillment time

Bush’s Best logo

20%

decrease in contact handling times

The Cheesecake Factory logo

Decrease handling time — all from one platform

Emplifi - Customer Service Team Solutions - Decrease handling time all from one platform

Get omnichannel coverage on your social and digital channels

Emplifi - Customer Service Team Solutions - Get omnichannel coverage on your social and digital channels

View full customer history and context at a glance

UI Product Banner - Solution Page: Customer Service Teams - View full customer history and context at a glance

Escalate service cases seamlessly, with full context for agents

Emplifi - Customer Service Team Solutions - Escalate service cases seamlessly, with full context for agents

Utilize best-in-class AI

Emplifi - Customer Service Team Solutions - Utilize best-in-class AI
Freshpet (Transparent - Top aligned)

Integrated Emplifi tools

Delta (Transparent - Top aligned)

Customer care and service

Harmonize the customer experience with Emplifi

Book a demo to see how Emplifi can help you streamline and simplify modern customer service.
Emplifi Request a Demo Customer Service Teams (Desktop)

Emplifi resources you might find interesting

Emplifi Customer Experience Statistics 2024

Top 35+ customer experience statistics to know in 2024

Top image: 5 biggest customer expectations from those seeking social customer care

5 biggest customer expectations from those seeking social customer care

Emplifi Press - Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine

Emplifi Receives Two 2023 Contact Center Technology Awards from CUSTOMER Magazine

Emplifi Blog - How brands to use AI and stay authentically human

5 keys for brands to use AI and stay authentically human

Top image: Aligning teams for improved customer care

Aligning teams for improved customer care

EMP057-What is authenticity 625x417 – 3

What is brand authenticity, and why does it matter for customer experience?

Emplifi - Contact Center Industry Standards

9 important contact center industry standards (and how to achieve them)

Emplifi - Benefit of chatbots

12 chatbot benefits that make them a win-win for you and your customers

Bots: Top 3 things you should consider to deliver next-level CX

Bots: The top 3 things you should consider to deliver next-level CX

Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
Award - G2: Users Love Us
Award - G2: Leader (Fall 2023)
Award - G2: Easiest to Use (Fall 2023)
Award - G2: Easiest Setup (Fall 2023)
Emplifi - TrustRadius Best of 2023 Badge
Emplifi - TrustRadius Best Value for Price 2023 Badge
CUSTOMER Contact Center Technology Award 2023