Keynote: Implementing a customer-first approach

Day 2 Kick-off with Emplifi CEO Mark Zablan

Rethinking the future of the customer experience with IDC's Alan Webber

Whether it is because the digitalization of the organization, the digital enablement of the customer, a global pandemic, or just shifts in customer preferences, how companies engage with customers is going through a tectonic shift. Core to this is understanding the impact that the lens of technology has had on enabling these changes and where this likely will lead. How companies employ technology to address this gap between what the customer expects and the experience the organization provides will be foundational to their very survival in the future. Join Alan Webber, Program Vice President of Customer Experience at IDC, for this enlightening presentation.

CX in the modern world with Blue Diamond Growers

Emplifi Chief Customer Experience Officer Shellie Vornhagen talks with Sarb Dhanjal-Brown of Blue Diamond Growers about the charter of the customer advocacy group that she leads, and transformational initiatives that are underway.

How Forbes is unifying initiatives through the lens of the customer

Emplifi CMO Zarnaz Arlia and Lynn Schlesinger, newly appointed CXO of Forbes, discuss Lynn's new role and Forbes' commitment to "being a best-in-class content, information, technology, marketing and sales organization with data at our core, creating loyalty and engagement across every growing and multi-faceted customer base."

Just some of the awards in our trophy case

Social Marketing Cloud
Award - Social Marketing Cloud (G2: Leader Winter 2021)
Award - Social Marketing Cloud (G2: Leader Mid-Market - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Enterprise - Winter 2021)
Award - Social Marketing Cloud (G2: Leader Asia-Pacific - Winter 2021)
Award - Social Marketing Cloud (SaaSWorthy: Top 20 Most Popular Software for Social Media Management - Q1 2021)

Market Leader Featured Customers

Service Cloud
Award - Service Cloud (G2: Momentum Leader - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer Enterprise - Winter 2021)

VoC

Award - Service Cloud (G2: High Performer - Winter 2021)

VoC

Award - Service Cloud (American Business Awards - 2020 Steve Winner - Bronze)

Bot

Award - Service Cloud (AI Breakthrough Award - 2020)

Bot

Award - Service Cloud (Frost & Sullivan - 2020 Best Practices Award)

Bot/Agent

Award - Service Cloud (Big Innovation - 2019)

Bot

Award - Service Cloud (Customer Contact Center Technology Award - 2019)

Agent