Emplifi CX Index: Our social media predictions for 2023

What can we expect over the coming months based on the latest insights from the Emplifi CX Index? We dive deeper into three key predictions every social media manager should know today.

Emplifi CX Index: Our 3 social media predictions for 2023

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Social commerce is here to stay, but many brands may face social commerce challenges on their way to success. How can they overcome these in the coming months?

Social commerce: How can brands turn challenges into opportunities in 2022?

Emplifi - Finance influencers on YouTube and Instagram are on the rise

In these times of economic uncertainty, Finance influencers on Instagram and YouTube are growing at record speeds. So, what can Finance brands learn from these growing trends as they plan for the months ahead?

Finance influencers on YouTube and Instagram are on the rise

Top image: How to go live on TikTok

TikTok LIVE is quickly becoming a key channel for marketers wanting to connect with their customers in a new way. This step-by-step guide will give you the confidence to take your brand LIVE today.

How to go live on TikTok

What makes TikTok influencers tick

With TikTok, marketers have the ability to get creative working with new voices and more importantly, reach new audiences. So, what should you know to maximize your influencer marketing on TikTok?

What makes TikTok influencers tick?

Bots: Top 3 things you should consider to deliver next-level CX

Digital self-service remains a top CX priority for both customers and brands. So, what should you look for when launching a bot for the first time, or refreshing your bot strategy?

Bots: The top 3 things you should consider to deliver next-level CX

Emplifi Guide - How to take your social media career to the next level

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Become the social media superstar you’re meant to be with these handy tips from social media professionals, thought leaders, and industry professionals. This guide has everything you need to get ahead in your career!

[Guide] How to Grow your Social Media Career in 2023

Top image: Social media benchmarks Q3 2022

Having reliable metrics from industry peers is one of the best sanity checks to understand how your own social media strategy is performing. Emplifi's Q3 2022 social media benchmarks report will give you the data breakdown you need.

Social media benchmarks: The trends that defined social media in Q3 2022

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Join Lori Spruijt (Strategic Partner Manager, Business Messaging at Meta) and Jay Baer (Digital Marketing and CX Expert) for an insightful discussion during which we explore new ideas for leveraging social channels to deliver uniquely engaging, satisfying, and effective experiences throughout the customer journey.

Webinar: The Power of Being a Conversational Business

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What types of insights do you need to drive successful customer journey mapping efforts? Here are a few you should not do without.

Mapping the customer journey: What insights you need (and how to get them)

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woman forming heart with sand on beach

Gone are the days where brands can compete solely based on price. Brands must consistently deliver fast, omnichannel customer service to meet growing consumer expectations for customer support. Here's how.

Customer service experience essentials: how to create winning experiences

Emplifi Blog - How empathy and customer service go hand in hand

Empathy is one of the most essential elements of any successful approach to customer care. Here's why it's so important, and how you can work on ensuring it's a key part of your strategy going forward.

How empathy and customer service go hand in hand

Top image: 5 ways brands can prepare for Black Friday

It's the most important time of the year for many B2C marketers, and we want to make sure you're ready for Black Friday 2022. Our 5 ways brands can prepare will set you up for success as the holiday shopping season kicks off.

5 ways brands can prepare for Black Friday

Emplifi Guide - Busting 8 Myths About One-To-One Live Commerce

Despite only growing in popularity, some myths remain around one-to-one live commerce. It's time to bust some myths. Take your next step toward live commerce with confidence with this handy guide, created in partnership with Marketing and CX Expert Jay Baer.

[Guide] Busting 8 myths about one-to-one live commerce

[Guide] Busting 8 Myths About One-To-One Live Commerce

Mark Zablan - Emplifi and Pixlee TurnTo

Emplifi has acquired Pixlee TurnTo, a leading user-generated content, ratings & reviews, and influencer marketing platform. Emplifi CEO Mark Zablan shares more details, and what this means for brands like yours.

Bringing authentic customer voices to life with Pixlee TurnTo

Emplifi - Live Commerce Trends

Live commerce is booming, and it's only expected to keep growing worldwide in the years ahead. So, what trends are driving up this live commerce boom, and how can brands take advantage? Let's take a look.

4 live commerce trends you need to know to stay ahead of the curve

Emplifi Guide - 8 live commerce trends changing the online shopping landscape

Live commerce has already taken off. Understand where it is now, and where it's headed next.

8 live commerce trends changing the online shopping landscape

Live commerce has already taken off, but where is it headed in 2023? Download this guide to better understand where live commerce is today, and the trends you need to know in the months ahead.

[Guide] 8 live commerce trends changing the online shopping landscape

Emplifi Summit 22 Recap by Emplifi CMO Zarnaz Arlia

Emplifi's CX event delivered amazing sessions that shed light on what's new and trending across the CX landscape. Emplifi CMO Zarnaz Arlia recaps the event!

Make every experience unforgettable: Highlights from Emplifi Summit ‘22

Word of mouth marketing

Take advantage of the referral chain created by word of mouth marketing to bring in abundant leads and improve your brand's conversions. 

How brands can harness word of mouth marketing

Emplifi CX Index Main Findings blog post main image

The Emplifi CX Index examines the performance of 1,000+ Emplifi enterprise clients to give you reliable benchmarks for your own social media performance. Here's our examination of some of the key findings and what we think is driving the numbers.

Breaking down the key findings in the Emplifi CX Index

3 key benefits of using Emplifi Live Commerce main image

Emplifi's Live Commerce platform drives revenue for some of the world's biggest brands. Here are the three biggest benefits of using Live Commerce, according to a recent study.

3 key benefits of using Emplifi Live Commerce, according to a recent study

Emplifi - What makes a good social media team

Social media's role in people's daily lives only keeps growing. So, what characteristics should you strive to have in your social media team to ensure success in these times? See what our social media superstars have to say.

What makes a great social media team?

Emplifi Superstars Blog Post - Social Media Career Advice

So how can you jump-start your social career? We asked 10 of our Social Superstar nominees about what advice they would give to young professionals aspiring to start their social media careers. 

 Social media career advice: Hear from 10 social media superstars

Social Media Manager Skills

Emplifi Social Media Superstars Series Part 2: What skills are critical for social media managers to succeed? See what our social media superstars have to say.

The 10 must-have skills to become a successful social media manager

Emplifi Blog - The evolving role of technology in delivering great results

Emplifi Social Media Superstars Series Part 1: Get the latest perspectives from your peers on technology’s impact on social media results.

The evolving role of technology in delivering great results

The Joys of Working as a Social Media Professional

Working in social media can be demanding — but it's definitely not without its advantages! Get inspired by our social media superstars and learn what they like most about their current jobs, and the key role that they play in their organization.

6 eye-opening things social superstars like the most about working in social media

Emplifi - Forrester TEI of Emplifi Live Commerce

Emplifi commissioned Forrester Consulting to examine the potential ROI brands may realize with Emplifi Live Commerce. Learn how brands that have embraced it are enjoying a 306% return on their investment.

Emplifi - The Total Economic Impact™ Of Emplifi Live Commerce

The Total Economic Impact™ of Emplifi Live Commerce

Emplifi - Buyer's Guide to Live Video Shopping Solutions

Live video shopping is taking the Retail and eCommerce worlds by storm. However, finding the right live video shopping solution can sometimes be a daunting task. This buyer’s guide is here to help you be more confident in your research.

https://go.emplifi.io/buyers-guide-live-video-shopping-solutions.html

Live video shopping is taking the Retail and Ecommerce worlds by storm. However, finding the right live video shopping solution can sometimes be a daunting task. This buyer’s guide is here to help you be more confident in your research.

The Buyer's Guide to live video shopping solutions

Emplifi Webinars

Check it out

Get the latest insights on social media marketing, social commerce, live commerce, and CX, straight from the experts. Sign up for our upcoming webinars, and revisit your favorite ones on-demand!

Emplifi Summit 22 - Fred Reichheld

The primary purpose of a business should be to enrich the lives of its customers, according to business strategist Fred Reichheld. Ahead of his session at Emplifi Summit '22, see what insights Fred has to share on enriching the lives of your customers.

Emplifi Summit ’22 Guest Speaker Blog Series: Meet Fred Reichheld

Live Commerce webinar recap blog main image

In our recent webinar, Jay Baer and André Hordagoda discussed the power of live commerce for enhancing the customer experience and delivering huge results for brands.

[RECAP] Live Commerce: The next-generation for today’s social shoppers (with Jay Baer and André Hordagoda)

Instagram Reels blog header

Brands that embrace Instagram Reels are seeing tremendous benefits through customer engagement. We've got a look at the numbers to show how big the impact can be.

It pays to publish Instagram Reels

Emplifi Summit 22 - Katy Leeson

The topics of corporate culture, work-life balance, and burnout came to fore during the pandemic. Katy Leeson, CEO of Relentless Media, shares insights in these hot topics ahead of her session at Emplifi Summit '22.

Emplifi Summit ’22 Guest Speaker Blog Series: Meet Katy Leeson

Engage and Advise Customers

Create a great live shopping experience by engaging with your online consumers. Learn how in this blog.

How to engage and advise your consumers with live video shopping

Emplifi Summit '22 - Meet Timothy Armoo

What do brands today need to know about marketing to Gen Z? Timothy Armoo, founder of Fanbytes, shares some insights you need to know ahead of his session at Emplifi Summit '22.

Emplifi Summit ’22 Guest Speaker Blog Series: Meet Timothy Armoo

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Closing the customer experience gap is only becoming more critical for brands. Here are the customer experience trends and stats every customer-centric brand must know today.

Top 35+ customer experience statistics to know in 2022

Business impact of social media

It’s hard to imagine where brands would be without social media today... but it hasn't always been this way. To understand the business impact of social media today, we need to look back at how we got here in the first place.

The business impact of social media: Then and now

Emplifi - Airline industry social customer care

How are airlines performing in terms of social customer care? We look at Emplifi's social media benchmark data to find out.

What to know about social customer care in the Airline industry today

Meet Emplifi ShopStream

Live commerce is starting to excite the Retail market, and we’ve been ahead of the game to ensure brands can get the most out of it.

Grow your audience with one-to-many live video shopping. Meet Emplifi ShopStream.

Finding your voice on TikTok: 9 steps to success

TikTok is the hottest entertainment platform on the market today. Finding your brand's voice on it is crucial if you want to truly connect with your audiences. Here are some tips to help you.

Emplifi and Global Fund for Children

In honor of National Nonprofit Day, Emplifi is recognizing the work of Global Fund for Children (GFC), our designated charity organization for Emplifi Summit ‘22.

Advancing children’s rights and transforming lives

Benefits of Live Commerce

Customers are searching for memorable and engaging online shopping experiences, and brands are turning more and more to live commerce to make it happen. But the benefits of live commerce run even deeper.

8 unmistakable benefits of live commerce for you and your customers

Emplifi Guide - Social Commerce Trends 2022

As social commerce takes online shopping by storm, what do top brands need to know today as they create, or fine-tune, their social commerce strategies? Get up to speed with the latest trends.

[Guide] The 5 must-know social commerce trends for 2022

Emplifi Summit 22

The CX event of the year is just around the corner! Here's what you can expect.

Everything you need to know about Emplifi Summit '22

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happy people jumping in front of multi-color brick wall

As a person in charge of social media, your team lives a hectic life. That's why we created this step-by-step guide explaining how to manage social media more efficiently - from persona analysis and content creation to listening.

How to manage social media like a pro: A comprehensive guide

Emplifi Guide: 5 signs you’re ready to move to live video shopping

Are you ready to include live video shopping in your brand's marketing mix? Check out this guide to see how it can help boost engagement with your shoppers, and some next steps to consider.

[Guide] 5 signs you’re ready to move to live video shopping

Customer Spotlight Ribble

We are celebrating our work with Ribble, the leading cycles manufacturer for the UK. Check out this exclusive write-up for some great insights.

Customer Spotlight: Ribble

Kickstart Retail Strategy

With recent decreases in online retail sales and in-store footfall, retailers need to rethink their strategy, and fast. Live video shopping may offer a solution. 

Kickstart your retail strategy with live video shopping

Two-Way Video and the Beauty-Buying Game

People buy from people. This is why we're now giving your customers the opportunity to share their camera to elevate their one-to-one video shopping experience.

Two-way video is changing the beauty-buying game

Live Video Shopping and CX

Connecting with consumers is vital to providing them amazing customer experience and creating great customer loyalty. See how live video shopping helps.

4 reasons why live video shopping enhances your customer experience

Emplifi publishing

Preview your Instagram Grid in the future or the past

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Get a complete list of the best Facebook pages in America! Find out what makes these brands the most liked and learn from their success.

10 most popular US Facebook pages 2021

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Fake followers and fake engagement on social media are costing brands millions. Here’s how you can fix it. 

Fake Followers Check: The tools, how-to's, and not-to-do's

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These are the top Instagram and TikTok beauty influencers brands need to watch this year. Find the best beauty influencer for your next campaign!

The top 20 beauty influencers that brands need to watch in 2021

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Learn how to boost the organic visibility of your Facebook page by optimizing it for SEO with our hands-on tips!

10 actionable tips to improve your Facebook page's SEO

OG_Pet Influencers

Discover the top pet influencers on social media. Follow a cute dog, fluffy cat, beautiful fox, and other pets. Check the famous pet influencers now!

The top pet influencers to follow on social media

MIGRATE -- Facebook Ads

To achieve success in any campaign, there are key social media metrics that you need to track. We’re highlighting 9 ways to analyze your Facebook ads.

Facebook Ads: 9 ways to analyze paid social media

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Whether you're well-versed in marketing lingo or don't know CX from CRM, this list will have something thumb-stopping for you.

Marketing jargon: Top 21 marketing buzzwords in 2021

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As it celebrates 15 years since the first tweet, Twitter continues to be an innovator in social media.

The 2021 Twitter updates you need to know about

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How to create an Official Facebook page

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Learn about the latest updates from TikTok. Discover new TikTok trends, effects, and features.

The 2021 TikTok updates you need to know about

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Look at the fundamentals of Instagram Live Shopping and strategies to use it effectively for your business. Find out how to use Instagram Shopping.

How to use Instagram Live Shopping

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Learn the essentials of Instagram engagement: from how much engagement brands are generating to the way Instagram algorithm works.

Instagram engagement: Everything you need to know [exclusive stats]

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Learn how to make an IGTV with these tips to improve your IGTV marketing strategy.

How to jumpstart your IGTV marketing strategy

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Learn how to integrate your email marketing with social media efforts with these hands-on tips.

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