Learn more about why strong Social Listening plays a growing role in any strong marketing analytics setup, where it should fit into your CX strategy, and how it can help you get a leg up on other brands in an increasingly competitive market.
Instant, efficient, and convenient: all things the modern consumer demands from their experiences. For brands, messaging channels play a key role in meeting these expectations. Learn more in this guide, and how brands can get the most these channels.
People's growing need for fast, convenient, and engaging experiences is constantly challenging community managers to find ways meet - and exceed - these expectations. In this guide, learn the latest trends and best practices to help your team do this.
Gone are the days where brands can compete solely based on price. Brands must consistently deliver fast, omnichannel customer service to meet growing consumer expectations for customer support. Here's what brands need to know today.
Keeping up with evolving customer expectations is an ongoing challenge for businesses today. Successful CX strategies are driven by a deep understanding of customers and their journeys. See how brands can tackle this in this complementary Gartner report.
Astute and Socialbakers are joining forces to become Emplifi: a bold new voice in CX that's bringing marketing, care, and commerce together to help brands empathize with customers, and amplify the right brand experiences. Learn more in this webinar.