Now more than ever, customers are taking to social and other non-traditional channels to voice their concerns – and they expect to be heard. Brands are setting systems in place to acknowledge, track, and resolve these issues as they come up — but great brands are leveraging technology to go above and beyond for social care.

Check out this webinar with Emplifi and Social Factor to gain insights that will help you elevate your customer experience efforts more effectively by meeting customers right where they are.