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The only autonomous customer experience platform
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Benefit Cosmetics
The beauty brand’s audience-first approach to content
Toyota
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Kimpton Hotels
Why UGC is a critical part of their guest experience
Stanley
How the iconic brand increased product reviews and engagement
Freshpet
Streamlining customer interactions across channels
Hardee’s
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Bath & Body Works
How the retailer is growing their community
Aeromexico
How the airline became one of the most loved travel brands on social
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Report: The state of social media marketing 2026
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2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

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Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening Get the Report

Susan Ganeshan

Chief Marketing Officer, Emplifi

As a 5-time CMO, Susan Ganeshan brings vast knowledge and a proven playbook spanning marketing strategy, brand building, demand generation, and metrics-based decisioning. Susan’s high-tech B2B experience traverses small to mid-size companies in high-growth mode and billion-dollar valuation enterprises working to expand globally. She passionately builds highly effective teams and champions customer success.

Over her 30+-year career, Susan has proudly represented software solution providers, including Emplifi, Clearwater Analytics (NYSE: CWAN), Granicus (backed by Vista Equity), Clarabridge (now Qualtrics), NewBrand (now Sprinklr), webMethods (now IBM), and Deloitte Consulting, among others.

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Recent articles written by Susan

What Makes a Gartner® Magic Quadrant™ Leader in Social Media Management and Listening

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Discover what Emplifi can do for you. We turn small teams into large ones, and large teams into well oiled machines, but either way, we offer the rocket ship, you just need to jump on.

What can you expect?

  • A live walkthrough of Emplifi Fuel tailored to your specific social marketing, commerce, and care needs
  • A benchmark of how your brand performs against peers in your industry
  • A partner who understands your business, and 22,000 others
  • A concrete action plan to go from disjointed teams to A-CX
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