Cashing In On Social Commerce

A Forrester Consulting Study commissioned by Emplifi

The must-have research for any brand doing (or thinking about doing) social commerce. Jay Baer, Marketing and CX Expert, shares his favorite insights from the study, below.

Jay Baer Site Thumb - 625x417 – 1

Social commerce is blowing up (and will only keep growing)

Many brands are just starting out with social commerce, but they're already seeing results.
Jay Baer Site Thumb - 625x417 – 2

Efficient, effective, and seamless CX = faster success

Customers want you to be easier to buy from, period! So, how can you do this via social commerce?
Jay Baer Site Thumb - 625x417 – 3

Most brands have multiple social shops (but face some challenges)

Managing shops across different platforms can be tricky. What needs to happen for brands to overcome these challenges?

Just some of our recent awards

MarTech Breakthrough Awards 2023 - Emplifi (Influencer Marketing Innovation Award)
Emplifi -  AI Breakthrough Awards 2023 - Best Text Generative AI Solution
CUSTOMER Contact Center Technology Award 2023
TrustRadius Top Rated 2024 Badge
G2 Badge: Leader Enterprise Spring 2024
Logo - G2: Highest User Adoption (Spring 2024)
Logo - G2: Easiest Admin Mid-Market (Spring 2024)
Logo - G2: Enterprise Leader EMEA (Spring 2024)
Award - G2: Users Love Us