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Invite-only leadership roundtable breakfast

The unified journey: AI and social intelligence for a 360° customer view

An exclusive breakfast in central Milan for senior marketing, data, and customer experience leaders. One focused morning, a small room, and a candid conversation about where the customer journey is heading in 2026.

  • A forward-looking keynote on the customer journey in 2026.
  • Real-world perspectives on CX, AI, and data from industry leaders.
  • A live look at how teams activate insights with Emplifi Fuel.
  • An interactive roundtable with peers.

🗓️ Date: Thursday, June 18th

⏱️ Time: 8:30am to 11am CET

📍 Location: Milan, city centre. Venue to be confirmed.

Featuring

Rob Clinton

VP EMEA, Emplifi

Davide Bussola

Solutions consultant team lead, EMEA

Nicola Terranova

Commercial Customer Success Manager, SE and Benelux

Save your spot

Thank you for your interest. We will confirm your place and share venue details soon.

What to expect

A focused morning, built for senior leaders

A short, high-signal event designed around discussion, not a long presentation track.

Keynote

The 2026 customer journey

A practical view of how customer journeys are changing as AI and social signals move closer to the center of decision-making.
Perspective

CX, AI, and data in the real world

A candid discussion with leaders working through the same operational questions.
Live look

Emplifi Fuel in action

A live look at how teams turn insight into coordinated action across customer-facing teams.
Roundtable

Peer discussion

An interactive conversation with senior peers in a deliberately small room.

Who should attend

This invite-only breakfast is built for CMOs, CDOs, heads of CX, and senior marketing or data leaders who are shaping how customer intelligence becomes action.

Key themes

  • AI in the 2026 customer journey
  • Social intelligence as a live customer signal
  • Unified customer data across marketing, commerce, and care
  • The 360° customer view in practice