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Product Tour | On demand | 50 minutes

Exploring Emplifi Agent: AI configuration, spam detection, and sentiment analysis

Watch this 50-minute walkthrough with Michael Freshwater and Jennifer Holzhauser previewing the 13.1 release as it lands in non-production. See AI documentation chat, AI spam detection, sentiment analysis on email, the new reply all option, shared favorites restrictions, bulk attachment download, HEIC auto-conversion, agent assist topic feedback sync, and case audit trail improvements before the production release on April 29.

  • Enable AI documentation chat from the AI section of the configuration so the question-mark icon answers natural-language questions from product documentation
  • Configure AI spam detection per mailbox, route flagged messages to a review queue, and grant the w_edit_spam_flag permission so agents can override the AI call
  • Turn on sentiment analysis at the mailbox and the company level, capture initial and current sentiment to dedicated case fields, and route negative sentiment to a priority queue
Emplifi Agent

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