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Fuel AI chat box asking “What are the best performing posts?” next to a marketer working on a laptop Explore Fuel AI Our platform integrations
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Why UGC is a critical part of their guest experience
Stanley
How the iconic brand increased product reviews and engagement
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EMPLIFI FUEL AI

Tell Fuel AI what you need. It gets it done. You approve everything.

See how our agentic layer saves you hours

Tell Fuel AI what you need. It gets it done. You approve everything. See how our agentic layer saves you hours

Product Tour | On demand | 50 minutes

Exploring Emplifi Agent: AI configuration, spam detection, and sentiment analysis

Watch this 50-minute walkthrough with Michael Freshwater and Jennifer Holzhauser previewing the 13.1 release as it lands in non-production. See AI documentation chat, AI spam detection, sentiment analysis on email, the new reply all option, shared favorites restrictions, bulk attachment download, HEIC auto-conversion, agent assist topic feedback sync, and case audit trail improvements before the production release on April 29.

  • Enable AI documentation chat from the AI section of the configuration so the question-mark icon answers natural-language questions from product documentation
  • Configure AI spam detection per mailbox, route flagged messages to a review queue, and grant the w_edit_spam_flag permission so agents can override the AI call
  • Turn on sentiment analysis at the mailbox and the company level, capture initial and current sentiment to dedicated case fields, and route negative sentiment to a priority queue

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