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2026 Gartner® Magic Quadrant™

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening

Get the Report

Emplifi named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Media Management and Listening Get the Report

Product Tour | On demand | 50 minutes

Exploring Emplifi Agent: Mastering address management, notifications, and reporting

Watch this 50-minute walkthrough with Jen Holzhauser, Megan Magee, and Carrie Barsuhn for a tips-and-tricks tour of the existing Emplifi Agent functionality that high-volume care teams already have today. Learn how former contact-center leaders configured address management, notifications, reporting, web form parsing, and case layouts to keep agents efficient and the voice of the customer in front of leadership.

 

  • Tighten address management with case pop, follow-up case rules, and nightly dedupes so every contact ties to a single, clean address ID
  • Use notifications and chase messaging to escalate adverse events, hold the field accountable to SLAs, and re-route open cases up the hierarchy on a timer
  • Pair frequency reports with case listings, normalize by guest count or units sold, and match layouts to the agent workflow so reps stop scrolling for context

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